Messaging Specialist

Messaging SME In Mexico Mexico City, Mexico. JOB PURPOSE Global Support for Exchange (M365) including Security and Compliance eDiscovery (Purview) Performs the support, operational, monitoring and control activities of the Global Messaging _Services_. To support and assist with the development of a bespoke in-house fax solution called Advanced Fax Service (The fax software runs on Windows VM's interfacing with BT Cisco Call manager.) Major Accountabilities Provides third level support and operations for all SMTP related issues. Responsibility for internal Fax solution appliances. Supports merger and acquisition activities (i.e. O365 Exchange Platform integration and divestiture). support for gateway mail cleansing solutions, anti-malware, spam. Provides daily support direction and communications to external support team members within area of responsibility. Ensure external support team members have appropriate trainings, processes and tools necessary to perform job functions. Ensure effective collaboration between team members and other support teams within the GIS organization (i.e. - issues, resolutions, planned service interruptions etc.) Work with team members to ensure operational and support coverage as required. Monitors operations status and provides detailed reports as appropriate. Adheres to all Client compliance processes and procedures. Identifies and resolves problems that may impact daily operations. Provides support and assistance to customers to identify and resolve technical problems. Escalates issues / problems to other internal / external support organizations as necessary. Reviews and ensures compliance of technical operating instruction manuals, system documentation, work instructions, processes, standards and procedures. Performs technical analysis of Outlook Client performance bottlenecks, and software changes and makes recommendations for improvements. Execute change management activities as required. Performs related duties as assigned. Contributes / supports an environment which fosters a high-performance and innovative organization Maintains the highest standards of professional conduct and behavior in dealing with team members, colleagues, costumers and outside contacts. As this is a support and operational position the ability to work different shifts and provide weekend On-Call support maybe required. Minimum Requirements Good knowledge of SMTP mail routing, DNS, MX records, SPF, Reverse Lookup etc. Knowledge of PowerShell and scripting an advantage. Exposure to Office365 and Microsoft Exchange. More than 2 year experience supporting a globally spanned (international) environment and 2 year proven leadership experience is a plus. Proven capability to work in an organization with direct and indirect reporting lines in a matrix set-up Ability to communicate effectively and motivate team members Proven track record working with multinational teams Experience working with Microsoft Compliance Center (Purview) Experience working with Azure and Azure AD Overall knowledge of entire M365 Suite (ODB, SP, Teams, etc.) Understanding of Microsoft Licensing for Exchange and Compliance Center General understanding of Windows OS and Networking Job Type : Contract Application Question(s) : This is a hybrid position in Mexico City, Mexico with 2 or 3 days a week on-site and the rest remote. Will you be able to work on-site? (Yes / No) Experience : M365 : 4 years (preferred) SMTP mail routing : 2 years (preferred) PowerShell and scripting : 2 years (preferred) Microsoft Compliance Center (Purview) : 3 years (preferred) Azure and Azure AD : 2 years (preferred) Work Location : In person #J-18808-Ljbffr