Mexico Operations Manager

**Who We Are****Who We Want**The Cross-Border Operations team has three distinct functions that make up different aspects of the overall cross-border service offering that we sell to our customers. The team is composed of a Client Success Mexico team, a Border Operations team, and a soon-to-be-formed Carrier Success team. Your responsibility, as the Cross-Border Operations Manager, is to continue leading the Border Operations team and setting them up for sustainability, while also leading the Client Success Mexico team in Guadalajara. Additionally, you are a key leader within the Cross-Border Operations group and will carry in-office responsibilities of bringing leadership and stability to our growing Guadalajara office.**What You’ll Do**:- Build scalable and standardized processes and document structure for the Border Operations team and Client Success Team- Act as a point of escalation for any issues arising at the border and with any customer-specific issues- Heavy focus on performance management and standardizing operational processes- Focus on service and KPIs with every customer to make sure we deliver world class service- Train, and retain your employees while identifying any future leaders that can be developed into future leaders at Arrive- Act as a stakeholder when onboarding new accounts for cross-border freight- Drive a collaborative and hard-working culture across all offices involved in cross-border freight- Collaborate with other leaders across the org and work closely with other internal stakeholders.- Be a leader in the Guadalajara office, both for your teams and for the rest of the office.**Qualifications**:- Bilingual - Full professional proficiency in English and Spanish.- We’re looking for personable, hard-working individuals who aren’t afraid to go above and beyond each and every day for themselves, their customers, and Arrive- Resourcefulness is key We are solving complex issues each and every day at Arrive. We need team players who are curious, ask questions and are solutions-oriented.- A strong work ethic is essential. If you don’t enjoy working hard and hustling through your day, this might not be a good match.- Someone dedicated to doing things the right way every single time. Being detail oriented, focused, and disciplined with SOPs will be extremely important in this role.- Nurturing relationships is crucial We’re looking for someone who understands the importance of maintaining strong relationships with our business partners and can communicate with key individuals clearly in writing and over the phone. Our Account Executives excel when they can collaborate with other team members to achieve results- Our work culture is high energy We need highly motivated individuals to help us reach our goals.- Freight moves fast You should be comfortable working in an environment that moves quickly and is always on the go.- Embody the LFG mentality**The Perks of Working With Us**:- Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.- Leave the suit and tie at home; our dress code is casual.- Enjoy office wide engagement activities, team events, happy hours and more- Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.- Start your morning with free coffee- Maximize your wellness with free counseling sessions through our Employee Assistance Program- Get paid to work with your friends through our Referral Program**Your Arrive Experience**Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.**_Notice:_