Senior Technical Program Manager

**About The Company**:At Scribd (pronounced “scribbed”), our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge, democratize the exchange of ideas and information, and empower collective expertise through our three products: Everand, Scribd, and Slideshare.We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.When it comes to workplace structure, we believe in balancing individual flexibility and community connections. It’s through our flexible work benefit, Scribd Flex, that employees - in partnership with their manager - can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration, culture, and connection. For this reason, occasional in-person attendance is required for all Scribd employees, regardless of their location.So what are we looking for in new team members? Well, we hire for “GRIT”. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd, we are inspired by the potential that this can unlock, and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense, GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Here’s what that means for you: we’re looking for someone who showcases the ability to set and achieve **G**oals, achieve **R**esults within their job responsibilities, contribute **I**nnovative ideas and solutions, and positively influence the broader **T**eam through collaboration and attitude.**About the Team and Role**:At Scribd, our content is more than just what we serve to users: it’s the backbone of our product, the foundation of our business, and key in our ability to drive value for our customers. As a **Senior Technical Program Manager focused on Content**, you’ll lead cross-functional initiatives that shape how content is ingested, enriched, trusted, and managed at scale.In this role, you’ll coordinate across Engineering, Product, Content Operations, Legal, Finance, and more to deliver resilient, scalable content systems that power user discovery, protect the integrity of our platform, and drive the long-term success of the Scribd brands. From managing ingestion workflows and enrichment pipelines to helping mitigate content risks, you’ll serve as the connective tissue between product execution and operational excellence.This is a high-ownership, high-context role for someone who is equal parts program driver, systems thinker, and is invested in increasing the velocity of our collective efforts.**As Technical Program Manager for the TPM Team, you will**:- Act like an owner, driving structured coordination and execution for cross-functional content initiatives that improve the reliability and value of our content catalog.- Serve as the connective tissue across cross-functional teams and stakeholders (Product, Applied Research, ML Data Engineering, Back End Content Engineering, Operations, etc.) ensuring voices are heard and aligned throughout program lifecycles and deliverables.- Confidently learn and dive into diverse systems and processes, technical or operational, to diagram dependencies, uncover root causes, and align stakeholders on solutions.- Clarify program intent, surface interdependencies, and communicate progress, risks, and decision points with rigor and empathy.- Create and maintain durable artifacts (e.g. process diagrams, ownership maps, communication plans) that keep programs on track and scalable.- Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience, throughput, and clarity.- Design and support the implementation of scalable end-to-end operations to ensure multiple stakeholder groups can deliver independently with mínimal day-to-day oversight.- Collaborate with Legal and Finance to ensure programs align with compliance standards, vendor contracts, and risk mitigation practices.- Partner with Product and Engineering while owning critical workflows related to content scenarios (e.g. content takedowns, DMCA compliance, metadata failures, contractual obligations, vendor payouts.)- Coordinate with other program managers, engineering managers, product managers, software engineers, data scientists, and leadership teams to ensure clear communication and efficient workflows.**About You**:- You have successfully stood up and delivered complex programs bringing together Engineering, Product Management, Operations, external vendors and business partners to operationalize them for handoff.- You’re comfortable diving into how things work, not just technically, but organizationally.- You can turn ambiguous problems into structured, acti