Systems Analyst 2-Support

hace 4 semanas

Región Centro, México Oracle Corporation A tiempo completo

Systems Analyst 2‑Support – Oracle As a member of the Support organization, your focus is to deliver post‑sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post‑sales non‑technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities Interface with the customer’s IT staff on a regular basis; either at the client’s site or from a remote location. Resolve moderately complex technical problems related to the installation, recommended maintenance, and use of Oracle products. Implement repair/workarounds for Oracle products, working with general guidance from senior engineers and management, and often independently. Assist internal Oracle employees with customer situations and escalated issues. Qualifications Career Level – IC2 Seniority and Employment Details Seniority Level: Mid‑Senior level Employment Type: Full‑time Job Function: Information Technology Industries: IT Services and IT Consulting About Oracle As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry‑leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work‑life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. Accessibility and Disability Assistance We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 888 404 2494 in the United States. Equal Employment Opportunity Statement Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. #J-18808-Ljbffr

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