Uber | SMB Growth
hace 1 día
About the Role
Join the Mexico Uber Eats Commercial team as an SMB Engagement & Growth Manager In this role, you will play a key part in driving growth for our Scaled Restaurants portfolio. You'll leverage strategic analysis, process optimization, and leadership to enhance merchant engagement, loyalty, and success.
What You'll Do
- Develop and own a roadmap of initiatives to increase engagement, loyalty, and growth for new and mature SMB merchants.
- Lead churn management as the primary point of contact, overseeing the entire process end-to-end.
- Analyze churn trends and identify drivers to implement effective strategies, reducing the overall churn rate.
- Optimize merchant journeys by addressing friction points to improve performance.
- Define and oversee the lifecycle of newly onboarded merchants, including actions, incentives, processes, and governance.
- Monitor early-stage accounts, tracking operational performance trends to ensure success.
- Design scalable solutions to drive growth and maximize the performance of newly acquired SMBs across Mexico.
- Develop and optimize processes to support SMB operations and growth.
- Collaborate with cross-functional, sales, and Territory teams to support long-term growth.
- Manage and mentor 2 direct reports.
What You'll Need
- 5+ years of experience in commercial strategy, tech operations, business consulting, or online food delivery.
- Proficiency in data-driven problem-solving and strategic thinking, with experience addressing complex analytical challenges.
- Proven ability to execute in fast-paced environments.
- Strong commercial business acumen, with familiarity in Mexico's tech, restaurant industry, or SMB sectors.
- Excellent project implementation and stakeholder management skills.
- Structured, organized, and innovative mindset.
- Experience processing high volumes of data.
- Proficiency in Excel, Google Sheets, and Google Slides.
- Professional proficiency in English.
Preferred Qualifications
- Experience with SQL or similar programming languages.
- Background in restaurant engagement and/or growth strategies, particularly with high-volume SMBs in fast-paced settings.
- Experience managing people.
- Familiarity with data visualization tools such as Tableau or Power BI.
-
Marketing Associate, Mexico
hace 3 semanas
distrito federal, México Uber A tiempo completoAbout the Role We're looking for a Marketing Associate to drive the execution of world-class integrated marketing plans and campaigns plus deliver brand impact and growth for Uber. You will report to the Group Marketing Manager and work with cross-functional partners to create the future of the brand for one of our key audience: riders. This is a unique...
-
Sales Lead, UberEats
hace 3 semanas
distrito federal, México Uber A tiempo completoAt Uber Eats , we are transforming the way people get what they want, whether it's a sandwich, a burrito, or groceries, by building cutting-edge technology that connects customers to their favorite local spots. Our Sales teams play a critical role in growing partnerships with restaurants to elevate our business together!About the Role As a Sales Lead ,...
-
Sr Program Manager
hace 3 semanas
distrito federal, México Uber A tiempo completoAbout the Role At Uber, providing excellent customer support to our users is a core feature of our product experience. As a Delivery CX Sr. Program Manager, you will be responsible for listening to users, understanding the root causes of painful customer experiences and helping to design solutions to reduce them, striving to build a phenomenal experience in...
-
SMB Customer Success Manager
hace 1 mes
distrito federal, México TigerConnect A tiempo completoTigerConnect transforms healthcare with the industry’s most widely adopted clinical collaboration platform – uniquely modernizing the way doctors, nurses, care teams, patients, and data connect. With solutions spanning care team communication, scheduling automation, alarm management and event notifications, nurse call, patient engagement and more, we...
-
Area Sales Representative
hace 1 mes
distrito federal, México Tbwa ChiatDay Inc A tiempo completoWhen it comes to money remittance services, Intermex is a leader you can trust. Founded in 1994, International Money Express (NASDAQ: IMXI) is a leading omnichannel provider of money transfer services. Focused on excellence, we always strive to provide unsurpassed quality and customer service, making the whole process quicker, easier, and more secure....
-
Business Prime Japan Program Lead, Amazon Business Prime
hace 3 semanas
distrito federal, México Amazon A tiempo completoBusiness Prime Japan Program Lead, Amazon Business Prime Job ID: 2559705 | Amazon Japan G.K. - A43 Come be a part of a rapidly expanding $35 billion dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail...
-
Strategic Partner Manager
hace 2 semanas
distrito federal, México Aircall A tiempo completoAircall is a cloud-based phone system , complete business phone and call center software in one single tool. Our mission is to deeply transform and improve the business phone industry. Founded in 2014, we raised over $226 million in funding, with a valuation over $1 billion . In June 2022, we exceeded $100 million in annual recurring revenue and reached...
-
Compliance & Legal Lead
hace 3 meses
distrito federal, México R2 A tiempo completoCompliance & Legal Lead R2 United States Date Posted: 21 Dec, 2022 Work Location: Mexico City, Mexico, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 6+ years Remote Work: Yes Stock Options: No Vacancies: 1 available Who we are At R2, we believe that small and medium businesses are the productive engine of society....
-
Inside Sales Support
hace 3 meses
Federal, México Lenovo A tiempo completo**General Information**: - Req #- WD00070830- Career area: - Sales Support- Country/Region: - Mexico- State: - Distrito Federal- City: - Mexico D.F.- Date: - Friday, August 23, 2024- Working time: - Full-time**Additional Locations**: - Mexico - Distrito Federal - Mexico D.F. **Why Work at Lenovo**: We are Lenovo. We do what we say. We own what we do. We...
-
Finance & Strategy Analyst
hace 6 días
distrito federal, México Deltaprotect A tiempo completoAt Delta Protect we simplify and automate Cybersecurity and Compliance for startups and SMEs in Mexico and Latam, automating certifications such as ISO 27001, PCI DSS, SOC 2, HIPAA accompanied by Pentesting, Vulnerability Analysis and Cyber Intelligence. From Micro-enterprises to unicorns, we believe that Cybersecurity and Compliance is for everyone. More...
-
Business Development Director
hace 1 semana
distrito federal, México Thunes A tiempo completoContext of The Role Thunes is currently seeking a talented Business Development Director based in Mexico with experience driving B2B sales in a global financially regulated company. A career with Thunes provides invaluable experience in an exciting and rapidly expanding market and an opportunity to be part of a truly global company with a workforce that...
-
Senior Backend Software Engineer, Connect
hace 1 mes
distrito federal, México OpenPhone A tiempo completoSenior Backend Software Engineer, Connect For millions of teams working in dozens of industries, day-to-day business gets done on the phone. So why — despite the huge leaps we've taken in design and usability — does most business phone software still look, feel, and act like it was born in the 90s? OpenPhone is changing that. We’re a new type of...
-
Test Automation Engineer
hace 1 mes
distrito federal, México Testlio A tiempo completoLocation: This position is open to those who reside in Latin America and are willing to work remotely. Alignment with the 10:00 a.m.—7:00 p.m. Central schedule is required. About the job Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+...