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7+ years of experience in ServiceNow platform delivery, including ITSM or ITOM or CMDB, or CSM- Knowledge of ServiceNow Platform: Understanding of the ServiceNow platform and its capabilities.Business Acumen: Understanding of business needs and how technology can be used to solve them.Preferred SkillsITIL v4 Foundation CertificationExperience in IT Service Management (ITSM): Familiarity with ITSM processes and best practices.Experience in other ServiceNow Practices: CMDB/CSDM, Service Catalog- Strong hands-on experience with Flow Designer, Integration Hub, scripting, and platform configuration.- Proven track record managing ServiceNow projects in hybrid or agile environments.- ServiceNow Certified System Administrator (CSA) or higher.- Excellent communication skills in English (Intermediate to Advanced). non mandatory**͏**:**Do**1. Bridging the gap between project and support teams through techno-functional expertise- For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment- Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines- Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch- Support the solutioning team from architectural design, coding, testing and implementation- Understand the functional design as well as technical design and architecture to be implemented on the ERP system- Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production- Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions- Write code as per the developmental standards to decide upon the implementation methodology- Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise- Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency- Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly- Support on-site manager with the necessary details wrt any change and off-site support**͏**:2. Skill upgradation and competency building- Clear wipro exams and internal certifications from time to time to upgrade the skills- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain- Write papers, articles, case studies and publish them on the intranet**͏**:**Deliver****No.****Performance Parameter****Measure**- 1.- Contribution to customer projects- Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT- 2.- Automation- Process optimization, reduction in process/ steps, reduction in no. of tickets raised- 3.- Skill upgradation- # of trainings & certifications completed, # of papers, articles written in a quarter**͏**:Mandatory Skills: Project Management.Experience: 8-10 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
