Senior Player Support Analyst
hace 1 semana
Senior Player Support Analyst Our client’s Player Support organization is evolving to deliver transformative player experiences powered by data, insight, and product/operational excellence . As a Senior Player Support Analyst , you’ll act as a strategic thought partner to leadership — interpreting complex data, uncovering meaningful correlations, and shaping recommendations that guide decisions across the global support ecosystem. This role focuses on driving business reviews, connecting signals across the digital and operational funnel, and translating data into clear, actionable narratives . The ideal candidate brings analytical depth, strategic foresight, and a strong communication presence — combining storytelling and structure to influence senior stakeholders. Key Responsibilities Lead recurring business reviews: Drive monthly and quarterly analysis cycles, distilling performance trends and operational insights for Player Support and leadership teams. Connect upper and lower funnel performance: Measure and interpret player behavior across the digital journey (in-client, web, GenAI chatbot) through to ticketing and agent-handled interactions. Synthesize and model insights: Combine large datasets and unstructured inputs into frameworks, models, and clear visual narratives that surface opportunities for improvement. Uncover patterns and correlations: Identify relationships between key performance metrics (e.g., contact rate, satisfaction, automation, staffing) to inform operational and product decisions. Drive strategic recommendations: Use data-driven storytelling to influence decisions on service design, automation levers, and player experience strategies. Operate with high autonomy: Work independently to identify emerging trends, anticipate needs, and proactively propose new analyses or perspectives. Collaborate across functions: Partner closely with Insights, Product, WFM, and Operations to ensure analytical alignment and integrated planning. Support forecasting and planning: Contribute to capacity models, cost-to-serve analysis, and longer-term scenario planning through structured data insights. Required Qualifications Background in management consulting, strategy, or operations within technology, gaming, or service environments Bachelor’s degree in Statistics, Economics, Engineering, Business Administration, or a related field 5+ years of experience in business analytics, operations strategy, or a data-driven business function Strong analytical and problem-solving capability with a data-obsessed mindset Proven storytelling and synthesis skills — able to convert complex data into structured, visual, and compelling insights Demonstrated strategic thinking and leadership presence — comfortable engaging with senior stakeholders and influencing direction Proficiency in SQL, Python, and Tableau (or equivalent BI tools) Ability to work with high autonomy and manage competing priorities in a dynamic environment Flexible to collaborate across multiple time zones and global teams Preferred Qualifications Experience in player support, digital experience, or CX analytics MBA or relevant post-graduate degree Familiarity with Databricks, Google Analytics, or Redshift Seniority Level Mid-Senior level Employment Type Contract Job Function Information Technology #J-18808-Ljbffr
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Strategic Data-Driven Player Support Lead
hace 1 semana
distrito federal, México Tential Solutions A tiempo completoA leading technology firm in Mexico City seeks a Senior Player Support Analyst to drive business analyses and support digital journeys. The ideal candidate will leverage their experience in business analytics and strategic insights to influence senior leaders. Responsibilities include connecting performance metrics and providing actionable narratives using...
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Senior Oil Analyst
hace 1 semana
distrito federal, México Eni A tiempo completoJoin to apply for the Senior Oil Analyst role at Eni Get AI-powered advice on this job and more exclusive features. Language requirements: English (Advanced level) At Eni, we are looking for a Senior Oil Analyst within Eni Mexico, S.de R.L. de C.V. in Mexico City, Mexico. You will provide support with oil commercialisation and shipping matters. About Eni...
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Analyst, Origination
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distrito federal, México Cubico Sustainable Investments A tiempo completoOverview Department: Origination & Execution (M&A) Employment Type: Full Time Location: Mexico City Description We are looking for a Trainee Analyst to join the Origination and Execution team at Cubico. This role offers the opportunity to receive high-quality training from our EMEA O&E/Financial Analysis teams (London and Madrid) before advancing your career...
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Senior Finance Analyst, LATAM | FP&A
hace 7 días
distrito federal, México Nike A tiempo completoA leading sportswear company is seeking a Senior Finance Analyst in Mexico City to support financial planning and drive strategic insights for Latin America. The ideal candidate will have over 5 years in finance, strong analytical skills, and excellent English communication. This role offers a chance to significantly impact the Central and South America...
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Senior User Insights Analyst
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distrito federal, México Didi A tiempo completoA leading mobility technology firm seeks a Senior Analyst for the User Insights Team in Mexico City. The role involves conducting quantitative research to support business decisions and enhance user experience. Ideal candidates will have a Bachelor's degree and 3-4 years in market research, with strong communication and organizational skills. This position...
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Senior Financial Analyst, Global Commercial FP&A
hace 1 semana
distrito federal, México Levi Strauss & Co. A tiempo completoSenior Financial Analyst, Global Commercial FP&A page is loaded## Senior Financial Analyst, Global Commercial FP&Alocations: Office, Mexico, D.F., Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R- ## **JOB DESCRIPTION**Job Location: Mexico City, MexicoCalling all originals: At Levi Strauss & Co., you can be yourself — and be part...
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Senior System Analyst
hace 1 semana
distrito federal, México Luxoft A tiempo completoA technology consulting firm in Mexico City is seeking a Senior System Analyst to support the migration of legacy systems written in High-Level Assembler to a cloud-based Java environment for a leading bank in the USA. The ideal candidate will have a deep technical background, strong documentation skills, and at least 3 years of experience in business...
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Senior Finance Analyst, LATAM
hace 7 días
distrito federal, México Nike A tiempo completoWHAT YOU WILL WORK ON Support financial planning and analysis budgeting and forecasting for Central and South America (CaSA) business to generate plans that incorporate strategic business plan objectives and appropriate assumptions Support the continuous development of business reports and reporting processes to ensure we are reporting and analyzing relevant...
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distrito federal, México Novartis México A tiempo completoA leading pharmaceutical company is seeking a Sr Performance Excellence Analyst in Mexico City. This role is pivotal in evaluating the performance of individuals and processes in the Patient Support Center. The successful candidate will ensure effective communication methods and provide coaching to team members. With a focus on improving agent performance...
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Senior Energy Analyst
hace 1 semana
distrito federal, México 5 A tiempo completoEnergyby5 We are an American consulting firm specialized in the energy sector with in-depth regulated markets, with an international presence, corporate headquarters in Irving, Texas, and an office in Mexico City. Our multidisciplinary team includes over 70 professionals with experience across various segments of the electricity market (generation, supply,...
