ISG Services NA

hace 2 meses

nuevo león, México Lenovo A tiempo completo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit and read about the latest news via our StoryHub.

Description and Requirements

The ISG Service Parts Services NA & LAS Fulfillment Analyst is responsible for order management and fulfillment for all service parts orders received in the Americas Region.

Responsibilities will include but not be limited to the following:

  • Creating reports merging data from various sources, extracting, validating, and controlling data.
  • Identifying projected shortages, and collaborating to avoid the shortage and reduce the impact.
  • Perform Backlog management, minimize and reduce customer backlog and avoid aging backlog.
  • Provide ETA reports keeping customers informed for customer backlog.
  • Communicate directly with vendors to resolve any order delays.
  • Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.
  • Performing root cause and taking necessary corrective action when parts are not available.
  • Performing root cause and taking necessary actions for material without demand.
  • Reporting to management, the KPIs associated with Planning and Fulfillment.
  • 12x7 management of critical parts related phone calls and emails (shared responsibility across the team).

Position Requirements:

  • Bachelor degree or above.
  • 1 year working experience in supply chain related positions.
  • Outstanding analytical capabilities and familiarity with Excel & PPT; SAP experience is preferred.
  • Excellent written & verbal communication skills in English.
  • Ability to work cross-functionally in an international environment.
  • Detail-oriented.

Additional Locations: Mexico - Nuevo León - Monterrey.

If you require an accommodation to complete this application, please

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