Product Specialist
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- Support and coordinate product lifecycle activities from quotation through production and post‑launch support.
- Lead and manage Standard Parts Offering (SPO) initiatives aligned with product strategy and customer requirements.
- Monitor product development and change management activities to ensure milestones and timelines are met.
- Collaborate with Project Managers on PPAP timing, documentation, and customer submissions.
- Partner with the Center of Excellence (COE) to implement product and process changes using formal change management processes.
- Act as a liaison between Engineering, Operations, Sales, and Customer Support teams to ensure alignment and execution.
- Respond to customer inquiries related to product specifications, configurations, and compliance requirements.
- Manage urgent customer requests such as samples, drawings, and technical data.
- Support pricing requests and customer onboarding activities aligned with product strategy.
- Review and support order management activities, including exceptions below MOQ thresholds and shipment‑related inquiries.
- Bachelor’s degree in Business, Engineering, Marketing, or a related field.
- 1–3 years of experience in product management, project coordination, customer support, or similar roles.
- Experience working in cross‑functional environments with multiple stakeholders.
- Strong attention to detail and ability to manage multiple priorities in a fast‑paced environment.
- Effective communication skills in English for collaboration with global teams. (Adapted requirement for Mexico scope)
- Proficiency in Microsoft Office tools (Excel, Power Point, Word, Teams).
- Experience in cable assembly, wiring harness, or automotive‑related industries.
- Knowledge of product lifecycle management, PPAP, or change management processes.
- Strong problem‑solving skills and customer‑focused mindset.
- Ability to adapt quickly to changing priorities and business needs.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.
Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.
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