Customer Service

hace 6 horas

Aguascalientes, México Flex A tiempo completo

Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.Job Summary- To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a _- Customer Service Representative_- located in Aguascalientes._- Reporting to the Program Manager, the Customer Service Representative role involves being in charge of communicating with customers and deal with customer's inquiries._- What a typical day looks like:_- _ Handle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolution._- _ Maintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customers._- _ Interpret customer needs, recognize symptoms, causes and solutions._- _ Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as needed_- _ Demonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehension_- _ In charge of tracking relevant metrics and drive action items based on results KPIs._- _ Coordinate Orderboard, RMA, CMA, AR, OTD, Sales and Export Process._- _ SOX controls knowledge validation prices, incoterms, terms of payment and agreements._- _ Coordination with the warehouse and logistics area of shipments following the shipping instructions requested by the customer, comprehension incoterms and import of records._- _ Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations._- _ Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customer._- _ Business and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process._- _ Create CMF, MRF and PQR._- _ Involve in CFT, Operations and customer meetings._- The experience we’re looking to add to our team:_- _ Advanced English_- _ BA/ BS degree_- _ Previous experience in manufacturing industry_- _ Advanced Excel_- _ Strong organization and planning skills_- _ Experience in a Customer Service related position._- _ Good communication skills._- _ Customer Focus Team_- What you’ll receive for the great work you provide:_- _ Competitive Salary_- _ Pantry vouchers_- _ Saving Fund_- _ Christmas bonus_- _ Holiday bonus_- _ Medical Insurance_- _ Life Insurance_IS81Job CategoryOperations**Required Skills**:Optional Skills:

  • Customer Service Manager

    hace 4 días

    Aguascalientes, México The Vanguard Insurance Agency A tiempo completo

    The Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...

  • Customer Service Manager

    hace 4 días

    Aguascalientes, México The Vanguard Insurance Agency A tiempo completo

    The Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, personal and commercial lines. We are growing faster than anyone else because we are not your...

  • Quality Customer Service

    hace 7 horas

    Aguascalientes, México MATA AUTOMOTIVE DE MEXICO S DE RL DE CV A tiempo completo

    **Exciting Opportunity at MATA AUTOMOTIVE DE MEXICO S. DE R.L. DE C.V. - Quality Customer Service Position**We are looking for a highly experienced professional in customer service, with a proven track record working with major clients such as GM and Tesla.**Key Requirements**:- ** Fluent English (C1 level)** - essential for this role.- ** Training in IATF...

  • Customer Service Representative

    hace 4 semanas

    Aguascalientes, México Flex A tiempo completo

    At Flex, we welcome people of all backgrounds. Our employees thrive here by living our values: we support each other as we strive to find a better way, we move fast with discipline and purpose, and we do the right thing always. Through a respectful, inclusive and collaborative culture, a career at Flex offers the opportunity to make a difference, invest in...

  • Customer Service Rep

    hace 4 días

    Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...

  • Customer Service Rep

    hace 4 días

    Aguascalientes, México Sensata Technologies, Inc. A tiempo completo

    The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...

  • Customer Service Assistant

    hace 4 semanas

    Aguascalientes, México The Vanguard Insurance Agency A tiempo completo

    The Vanguard Agency is a highly respected, independent, and very progressive insurance agency in the greater Houston area. We pride ourselves on our five-star service (check out our Google reviews!) and on being there for our client’s every insurance need, from home to auto to financial to commercial. We continue to grow, and are looking for an inspired...

  • Customer Service Representative

    hace 4 semanas

    Aguascalientes, México 1836 Property Management A tiempo completo

    **1836 Realty & Property Management****Customer Service Representative (completely remote job, but need to be located in Aguascalientes, Mx)****Hours**:Monday - Friday 8:00 am - 4:30 pm Central Time (with a 30 min lunch break)**Tasks include**:- Help prospective tenants troubleshoot lockboxes, or solve any problems with the showing or leasing process. Enter...

  • Customer Service Specialist

    hace 4 semanas

    Aguascalientes, México Sensata Technologies A tiempo completo

    The Customer Service Specialist is responsible for interacting with PMT team to provide support and problem resolution to sample shipments and sample order status. The Customer Service Specialist serves as the customer’s main point of contact for delivery and order status.SmarterTogether- Collaborating at Sensata means working with some of the world’s...

  • Sales and Customer Service Manager

    hace 7 horas

    Aguascalientes, México PlacidWay A tiempo completo

    **About the Role**: We are looking for a motivated and experienced **Sales and Customer Service Manager** to lead our team of Sales and Customer Service Representatives in the healthcare and medical tourism industry. You will be responsible for driving sales, ensuring exceptional customer service, and fostering a high-performance team culture. **Key...