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hace 3 semanas
**REQUIREMENTS**- University graduate (Computer Science, Information Technology, or related field).- Proven experience in technical support, preferably in an online support environment.- Demonstrated understanding of various personal computing, server, and networking equipment and software.- WITS and WITSML protocol knowledge.- Full understanding of Microsoft Windows Servers architecture and server layouts, including Active Directory and Group Policies.- Linux operating system knowledge- Experience in configuring and managing Microsoft Windows client operating systems.- Strong problem-solving attitude on different hardware and software architectures.- Demonstrated ability to draft and implement manuals and procedures.- Strong oral and written English essential. Spanish, French an advantage.- Team player with ability to work within culturally diverse environments.- Familiarity with remote desktop support tools.- Customer-focused attitude with a commitment to delivering high-quality service.Availability for international travel.Responsibilities include, but not limited, to:- To troubleshoot and resolve hardware and software issues related to Geolog products/services.- To provide support on WITS and WITSML transmission protocols.- To provide after-hours support on a rotational “on-call” basis and to work “off-hours” as needed.- To recommend changes to improve systems and network configurations, and determine hardware or software requirements.- To keep up to date on technology innovation and to make recommendations.- To prepare documents procedures and implementations.- To collaborate with cross-functional teams to identify and resolve complex technical issues.- To document customer interactions, issues, and resolutions in our support ticketing system.To assist in creating and updating knowledge base articles and FAQs for customer self-help.Pay: $30,000.00 per month**Language**:- English (required)Willingness to travel:- 50% (required)Work Location: On the road
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