Digital Support Services Manager
hace 2 semanas
The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Responsibilities**:- Resolve issues that include uncommon and complex situations with significant organizational impact- Evaluate team’s performance and make recommendations for pay increases, promotions, terminations, hiring etc.- Develop leaders by providing guidance and mentorship in conjunction with succession planning- Develop employees and their skill sets to expand each team’s capabilities and provide growth opportunities- Recommend new work procedures and contribute to the development of new customer service techniques, models and plans- Drive organizational change through innovation and process improvement, eliminating friction points for team- Achieve team performance excellence to ensure high quality and high volume productivityFulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 5-8 years of relevant experience- Intermediate to senior level experience in a related role with commensurate people management experience- Call Center management experience, preferred- Proficient knowledge of basic bank products such as deposit accounts, credit cards, time deposits, preferred- Proficient project management skills- Effective written and verbal communication and presentation skills- Influencing and relationship management skills**Education**:- Bachelor's/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.The Digital Support Services Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service / Shared Services Support / Digital Support Services team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations.**Qualifications**:- Customer Experience and Marketing experience, preferred- Social Media and Digital tools experience, preferred- Digital Communication experience, preferred- **Job Family Group**:Customer Service- **Job Family**:Service- **Time Type**:Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting
-
Digital Support Services Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
-
Shared Services Support
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Shared Services Support
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Ejecutivo Digital
hace 4 semanas
Metepec, México Grupo Salinas A tiempo completoTV AZTECA ESTADO DE MEXICO BUSCA:"Ejecutivo Digital”**Requisitos**:- Experiência mínima de 1 año en Medios Digitales, Coolhunting, Community Manager y conocimiento de la TV.- Licenciatura terminada en: Medios Digitales, Mercadotecnia, Comunicación o afín.- Experiência en: Redes Sociales, Redacción, Paquetería Office.- Experiência en: Monitoreo de...
-
Consultor
hace 2 semanas
Metepec, México Quality Services A tiempo completoEl puesto de Community Manager Jr. es una oportunidad emocionante para unirse a nuestro equipo como parte del departamento de marketing digital. Buscamos a un profesional apasionado por las redes sociales y la comunicación en línea, con nuevas tendencias en redes sociales y nuevas plataformas de digitalizaciónTipo de puesto: Medio tiempoHoras de medio...
-
Trafficker Digital Sr
hace 4 semanas
Metepec, México BlytzCom A tiempo completo**Buscamos Trafficker Digital con experiência en Agencia de Medios, estrategia y desarrollo con las siguientes actividades principales de análisis, administración de campaña y manejo de presupuestos en medios como Facebook, Google, Pinterest, TikTok, Twitter,Programmatic, Amazon Ads, Mercado Libre Ads, YouTube entre otros**:- Operación y adminsitración...
-
Especialista en Marketing Digital
hace 2 semanas
Metepec, México CONSULTORES CSH A tiempo completo**Vacante para la empresa CONSULTORES CSH en Coaxustenco -Metepec, Estado de México**: SOMOS EXPERTOS EN DISEÑO, FABRICACIÓN, DISTRIBUCIÓN Y COMERCIALIZACIÓN DE COCINAS INTEGRALES, CON DIVERSAS SUCURSALES EN TOLUCA- GUADALAJARA Y PROXIMAMENTE MONTERREY ¡¡¡UNETE A NUESTRO EQUIPO!!! **PASANTE, BECARIO, EGRESADOS EN MERCADOTECNIA ( MARKETING DIGITAL...
-
Business Transformation Manager
hace 3 días
Metepec, México Citi A tiempo completoThe Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...
-
Program Manager
hace 2 semanas
Metepec, México Citi A tiempo completoEl Gerente de Programas brinda total liderazgo y responsabilidad de supervisión. Proporciona dirección y liderazgo operativo/de servicios a los equipos. Aplica conocimientos disciplinarios mediante la provisión de perspectivas de valor agregado o servicios de asesoría. Puede contribuir con el desarrollo de nuevas técnicas, modelos y planes dentro del...
-
Encargado en diseño de contenido digital
hace 5 días
Metepec, México GRUPO YDANNA S.A DE C.V A tiempo completo¿Te apasiona el Diseño y el Marketing Digital?Estamos en busca de una mente estratégica, creativa y apasionada por el impacto digital. Si te gusta contar historias, construir comunidades con propósito, generar tráfico relevante y dominar los canales digitales como un pro... esta vacante es para tiQueremos sumar a nuestro equipo un(a) Encargado de...
