Coordinador Operativo y Administracion

Operations & Admin Coordinator (Robot Teleoperation Hub)**Location**: Apodaca, Nuevo León (On-site)The Vision: A Call Center, but for RobotsImagine a high-stakes call center, but instead of answering phones, our team is "dialing into" physical robots located thousands of miles away to perform real-world tasks. This is a **Robot Teleoperation Hub**. We are looking for someone who understands the intensity of **Call Centers, Logistics Dispatch, or Emergency Coordination**, where every second counts and clear communication is the difference between success and failure.The Opportunity: Founding Member of the Mexico OfficeWe are not looking for an employee; we are looking for a **Founder of our Mexico operations**. As one of the first hires in this office, you will be expected to act like an owner. You will be part of a lean, elite team where your impact is immediate and your growth potential is uncapped.This is a role for a **true generalist** who thrives on wearing multiple hats—from HR and recruiting to facility management and high-level strategy. If you want to build something from the ground up and take 100% ownership of its success, this is your place.We need someone who is:- **A Proactive Founder**: You don't ask for permission to improve things; you act like it’s your own company.- **Maniacal Sense of Urgency**: You understand that in a "Robot Call Center," delays cost money. You solve problems on the fly with speed and precision.- **High EQ Leader**: You will manage a team of pilots. You need the emotional intelligence to coach, motivate, and lead people through high-pressure shifts.- **Startup Hungry**: You are energized by a lean team environment where "that's not my job" doesn't exist.Key Responsibilities:- **Launch & Scaling**: Take ownership of the Mexico office's growth. Lead the full-cycle recruitment of "Robot Pilots" and create the onboarding culture from scratch.- **HR & Compliance**: Be the local expert on administrative, legal, and labor requirements. Ensure our "founding" office is 100% compliant and organized.- **Bridge to the US**: Act as the primary English-speaking liaison for our US headquarters. You are the voice of the Mexico office.- **Problem Solving (The Chief Fixer)**: Whether it’s a technical glitch in the hub or a facility issue, you take total ownership of the solution.**Requirements**:- **English Fluency (C1/C2)**: Absolute necessity. You must be able to communicate complex operational data to US leadership clearly and confidently.- **High-Volume Ops Experience**: Valuable backgrounds include **Call Center Management, Logistics/Trucking Dispatch, or Emergency Services Coordination.**:- **Professional Grit**: 3+ years in Operations or Coordination, preferably in a startup or fast-growing international company.- **The "Generalist" Toolkit**: Proficient in Google Workspace, Slack, and administrative tools, with the ability to learn new tech in minutes.- **Attitude**: A relentless "can-do" spirit and the maturity to manage a diverse team.Pay: $20,000.00 - $30,000.00 per monthApplication Question(s):- Why are you interested in this job?- How good is your english? Listening, Talking, Reading, Writing? You will need to talk to people in the USA that don't speak spanish.- What is your availability for working? Any Conflicts (school, commitments, etc.)?- What would past employers say about your punctuality? How far do you live from "RAINSA RADER" (look it up on Google Maps, this is near our office)? Is this a daily commute you are comfortable with?- What was your last income? How do you feel about the pay range of this job?- Do you have experience managing teams or workflows in high-pressure, real-time environments such as Call Centers, Logistics Dispatch, or Emergency Coordination?- Who are your role models? What qualities do you like in them?- What is does an ideal life look like to you and how do you think about planning for it?- What are the areas of growth that you would like to improve in?- Tell me about a time you broke the rules or had to think outside the box in order to achieve an objective?- What grinds your gears or frustrates you?Work Location: In person