Regional Client Manager

hace 1 semana

Ciudad de México American Express Global Business Travel A tiempo completo

Support of other GBT resources, including our online and offline Service Delivery Teams- Identifying client’s business travel goals and objectives for the region- Build a regional strategic business plan in alignment with global and monitoring and tracking performance- Schedule account reviews, Mexico and LATAM quarterly, others semi-annually- Reporting on out of policy compliance, ie. Highest offenders, 14 day advance, items local controllers can look at and scrutinize, etc.- Review of local air agreements for greater discounts- One person from GBT responsible for the region to coordinate action plan, due dates and each individual country’s plan to ensure a smooth solution and smooth process- Contact list for all countries- Maintaining regular communication with local account managers to align with business plan, travel goals and objectives.- Conducting weekly client calls to monitor, track and proactively address on-going issues and project related initiatives- Address escalated service issues and ensure timely resolution.- Monitoring and reporting on costs, service performance, customer satisfaction, trends and savings opportunities for the region.- Participating in the monthly service level agreement review meetings (if applicable)- Providing strategic support based upon an ongoing assessment of your travel data and an informed understanding of your business objectives- Implementation of products and services across the region.- The regional account manager will be the primary contact for regional escalated service issues and will support and address as the need arises.- Encourage local GBT leadership to conduct a yearly call with local Client leadership in order to collect senior stakeholder feedback and discuss program satisfaction.LocationMexico - Distrito Federal - Mexico CityIt is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.GBT Recruitment Privacy Statement

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