Policy Inventory Management

The Compl Bus Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Contributes to the development, maintenance and implementation of enterprise wide standards and strategies to strengthen and enhance the Bank’s Global Policy Governance Framework.
• Provides guidance to Policy Owners and their business partners globally in all matters affecting the Mexico Policy Governance Framework and works closely with Operations and Technology to ensure the most effective use of tools and resources in the Policy Governance Framework process.
• Drives Policy Governance efforts to comply and support with consent order, regulatory and business strategy requirements/needs.
• Manages framework for identifying and assessing Policy Management regulations and their risks for each line of business to determine appropriate risk coverage.
• Identifies and analyzes Policy Documents risks, emerging risks, and regulations specific to transaction monitoring.
• Establishes framework to assess the Policy Documents regulations and risks to identify typologies and required monitoring controls.
• Leads Strategic Policy Governance Implementations for the Global Monitoring Risk Management & Policy team.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• Advanced English in writing, speaking and listening skills - highly required.
• 6-10 years Policy Management experience in financial services with a demonstrated understanding of Policy Management, compliance, risk and control process.
• Experience in Policy impact assessment and change management process for the definition, creation and implementation of policy documents.
• Management experience.
• Balanced blend of analytical skills, problem solving, and reporting and communication skills.
• Ability to assess business policy documents and process in terms of the associated impacts and risks.
• Advanced organizational skills including attention to detail, multi-tasking and following up.
• Experience using databases and other tracking tools to enforce global consistency.
• Excellent writing and presentation skills.
• Experience working collaboratively across various areas of the organization and presenting to senior management.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree, Engineers, Economists, Actuaries, administrative-economic areas.

Development Value:

The Policy Inventory Management & Framework Execution Officer should have the seniority to provide strategic direction, oversight and relevant challenge for the execution of policy document lifecycle management and Policy Inventory maintenance as defined in the new Target Operating Model (TOM) of Mexico Policy Governance Framework and Regulatory Requirements, including but not limited to development of process and guidelines, quality assurance, periodic review, change management (impact assessment, operational readiness), monitoring & reporting, as well as working closely with Business / Functions Heads and key stakeholders to drive a number of key policy governance activities.

Additional Key responsibilities:

• Contribute in the definition, implementation, management and oversee the execution of the GFB Policy Governance Framework (Policies, Processes and Governance Bodies), establishing process governance (roles and responsibilities and interaction models).
• Provide strategic direction and oversight for the execution of policy document lifecycle management as defined in the Policy Governance Framework and Regulatory Requirements, including but not limited to development, quality assurance, approvals, publication, periodic review, change management (impact assessment, operational readiness), monitoring & reporting, retirement and communication of new/revised policy documents.
• Define and establish a Quality Assurance process to drive accuracy and completeness of Policy document lifecycle in the tool, and to ensure that defined Policy Document process is properly followed.
• Manage and maintain the GFB Policy Inventory (Golden source), including those defined as relevant by the Internal Controller Office.
• Contribute in the development and maintenance of technology solutions to ensure the execution of the Policy Governance Framework.
• Advise and Support Policy Document Owners to achieve effective solutions to issues and challenges that may arise and facilitates timely and complete implementation of their Policy Documents.
• Assess relevant information and design analytical and Executive Management reporting suite to support risk monitoring and timely decision making.
• Define training and communication strategy related to Policy Governance & Tool. Provide advisory and support.
• Makes sure to have updated the related processes in the MCA Entity.
• Participates in Key Strategic Reviews, other initiatives and projects.

Skills:

• Strategic and goal-oriented thinker.
• Action-oriented, entrepreneurial, flexible, and innovative approach to operational management.
• Passion, humility, integrity, positive attitude, mission-driven, and self-directed.
• Excellent influencing, facilitation, and partnering skills with key stakeholders and Senior Management.
• Strong interpersonal skills – including teamwork and organisational skills.
• Analytical, flexible, team-oriented, with excellent interpersonal, communication, and follow-up skills.
• Strong attention to detail and ability to multi-task.
• Ability to work under pressure, tight deadlines and with unexpected requirement changes.
• Leading of teams to generate a vision, establish direction, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement.
• Demonstrates project management skills in relation to planning, budget, and deliverables schedules.
• Strong communication abilities to serve as liaison between different groups within the Organization.
• Orchestrate and drive the successful & timely completion of programs to achieve the business goals.