Servicenow Senior Developer

Hybrid/Remote, Mexico CityAmer Sports is seeking an ambitious **ServiceNow Developer** to join our team of talented professionals who share a passion for IT technology and an unwavering focus on customer experience.The main goal of this position is to **design, develop, and manage technical solutions** on the ServiceNow platform. You will play a **key role in implementing best practices**, ensuring system performance, and guiding the platform’s future direction.This role requires expertise in **Discovery, Service Mapping, and Common Service Data Model (CSDM)** to enhance configuration management and asset tracking. You will collaborate with cross-functional teams to **drive automation, maintain integrations, and improve workflows** in alignment with ITIL frameworks.**What you will be doing**:- ** ServiceNow Development & Customization**: Work on **Service Catalog, Incident, Problem, Change, Knowledge, and Service Portal**.- ** Discovery & Service Mapping**: Implement and enhance **ServiceNow Discovery, Service Mapping, and CSDM** to optimize configuration management.- ** Integration development and management**: Develop and maintain integrations with SAP, Confluence, Jira, JAMF, Intune, TEAMS, Salesforce, etc.- ** Scripting & Automation**: Create and maintain server-side scripts, ACLs, business rules, UI actions, UI policies, and other automation solutions.- ** Collaboration & Stakeholder Engagement**: Work closely with platform owners and IT teams to refine ServiceNow functionalities and ensure seamless performance.- ** Technical Documentation**: Create and maintain technical requirements, process documentation, and user guides.- ** Continuous Improvement**: Stay updated on new ServiceNow modules and best practices, adapting to the company’s growth and evolving business needs.- ** Platform Maintenance**: Support updates, cloning activities, and overall system health.- ** Platform Optimization**: Continuously monitor system performance, troubleshoot issues, and implement improvements.**What you need to succeed**:- ** 5+ years of experience** as a ServiceNow Developer and at least **3 years of hands-on experience** with **Discovery, Service Mapping, and CSDM**.- ** ServiceNow Certifications**: CSA, CIS ITSM, and Discovery & Service Mapping.- Strong expertise in **ServiceNow solutions, scripting, and implementation strategies**.- Experience in **ServiceNow APIs, REST/SOAP web services, and external integrations**.- Excellent **problem-solving, analytical, and organizational skills**.- Ability to **manage information effectively** and work in a fast-paced IT environment.- ** Fluent English (written & spoken)** is required.**What’s in it for you**:With us, you’ll inspire others to embrace the joy of sports while connecting with a global network of passionate individuals. We foster a dynamic and supportive culture that empowers you to innovate, grow professionally, and pursue your passion for both sports and the outdoors.- ** ServiceNow Credit Points** for continual learning and certification- Working on new ServiceNow platform which was **recently deployed**:- ** Meaningful Projects**: Contribute to responsible projects with dedicated teams, making a real impact and driving positive change- ** Continuous Learning**:Access our e-learning platform with a wealth of engaging learning content to expand your knowledge and skills.- ** Work-Life Balance**: Hybrid work model and flexible hours- ** IT**: At Amer Sports, IT professionals have the chance to work on cutting-edge projects and implement advanced technologies, driving progress in a globally recognized company with prestigious brands.- ** Global Exposure**: Collaborate with a diverse, international team spanning North America, Asia Pacific, and beyond.- ** Restaurant & Grocery Vouchers**:- ** Discounts on Quality Products**:Benefit from compelling discounts on our own-brand products (including Salomon, Atomic, Peak Performance, and more).- ** Private Medical Care** for employee and family- ** Additional Private Life Insurance**:- ** Savings fund**:- ** Motivating Bonuses**:Christmas & Performance bonus- Phone Screening- Interview online- Interview in the office- Feedback & Decision**Employment type**: Employment contract**Amer Sports Latin America**:We are a global group of iconic sports and outdoor brands such as Arc'teryx, Salomon, Wilson, Peak Performance, Atomic, and Armada.Our purpose is to elevate the world through sport. From courts to slopes, from cities to mountains, and everywhere in between, we inspire people to explore and experience the joy of sports and lead better, healthier lives.With us, you get to inspire people to experience the joy of sports while building a network of like-minded people around the world. We have an open and relaxed culture that encourages you to grow professionally and tend to your wellbeing.Our core values are:- Always authentic- Better together- Committed