Evergreen Senior Service Manager

hace 3 semanas

Ciudad de México Backbase A tiempo completo

**Meet the job**As a Senior Service Manager, you have oversight of a portfolio of current "Run"- in- production customers. You will develop and own the Service Excellence practice with a focus on improving customer satisfaction, quality and stability with our in-production clients.You promote active, strategic customer engagement at the highest stakeholder levels. Collaborating closely with the CS leadership and cross-functional and technical teams, you act as the primary point of contact for your assigned portfolio of customers and Backbase-run or Partner-run programs.In addition, you bring critical thinking skills and proactive leadership, you champion end-to-end service thinking and align platform development with customers' strategic goals.Success in this role requires a hands-on, customer-focused and technically minded approach. As a representative of Backbase, you exhibit high responsiveness, motivation, and a clear, mutually beneficial commercial perspective, establishing and nurturing strong relationships with customers while driving business success.**Qualifications**- 8+years experience in a consultative, client-facing Senior Service Management role.- Experience as a Application Support Manager, is highly desirable.- Solid experience in an information and/or project management with a fast-paced Software/ SaaS company or consultancy, preferably focused on the banking domain- Clear customer focus with experience managing C level clients- Experience in startup / scaleup environment- Collaborative management style; big picture perspective and results orientation- Agile practitioner and coach- Bachelor's degree or higher- Excellent soft skills: active listening, objection handling, reasoning, debating, influencing, presenting in English and Spanish language.

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