Head of Operations

hace 1 mes


distrito federal, México Santander A tiempo completo

Head of Operations
Country: Mexico

Generar estrategias que permitan garantizar el cumplimiento de las necesidades de la operación mediante la optimización, desarrollo e implementación de procesos y servicios, con una adecuada gestión de recursos con los más altos estándares de calidad y estricto apego a la normatividad con la finalidad de satisfacer a los clientes.

Asegurar que el servicio brindado en la operación sea óptimo, a través de la implementación y gestión del cumplimiento de procesos y controles asociados al ciclo de vida del producto, implementando estrategias y ejecutando el presupuesto de operaciones con la finalidad de lograr la satisfacción de los clientes y su permanencia.

Gestionar y controlar el cumplimiento de los niveles de servicio acordados en los SLA’s a través de la definición e implementación de estrategias operativas siempre alineadas a los requerimientos del negocio local y global, tomando decisiones y manejando los equipos de trabajo con la finalidad de garantizar la calidad del servicio y dar cumplimiento a las políticas y normatividad vigente.

Garantizar el cumplimiento de los objetivos presupuestarios de costes así como los indicadores operativos establecidos por Global a través del análisis de tendencias y registros para en caso de encontrar alguna posible desviación poder dar solución de forma inmediata.

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