Hsbc Directo Senior Manager
hace 3 días
-Job description**Role Purpose**HSBC Directo Senior Manager is a key strategic role with three main functions: commercial strategy, the creation of remote flows and administration of the Premier Lounge Terminal 2 Mexico City International Airport. This role focuses on directing and implementing business strategies to optimize operational efficiency and improve the profitability of Wealth Personal Banking, ensuring compliance with regulations and adhering to policies defined by HSBC.**Principal Accountabilities**- Portfolio management of Patrimonial, Advance, Premier, Retail Business Banking clients under the different figures he leads.- Achieve Expected Performance in sales of acquisition, placement, insurance and new customer products to the bank and the segment.- Implement flows and tools that reduce the cost of service and provide effective and efficient service to customers.- Motivate the use of remote contact through fast, friendly and efficient service to reduce operational costs in the branch and provide a broader and more optimal range of services for the client.- Inform the conditions and terms of the products offered by the bank and/or the client contracts, as well as the services required to raise clarifications and/or complaints, all by consulting the circulars and instructions and attending the calls for courses arranged to maintain update said information and provide the best service.- Advise clients on financial solutions that are tailored to their needs, such as: investment products, protection, credit, among others.- Lead the team with a vision of business growth focused on customer service, adhering to guidelines and controls.- Coaching your direct reports in management skills for their teams.- Ensure that regulations are complied with and adhere to policies defined by HSBC.Requirements- Bachelor's degree in Economic-Administrative or Engineering field.- AMIB level | 3 Mandatory- Analytical skills to evaluate processes and propose improvements.- Negotiation and persuasion skills to facilitate the implementation of remote flows and efficient processes.- Strong leadership skills and ability to work as a team.- In-depth understanding of the dynamics of the banking sector and its challenges.- Client portfolio management in the financial sector.- More than 10 years of experience in the financial sector.- Experience in customer service and remote service (voice to voice | contact center)- English language proficiencyAt HSBC we are committed to building a culture where all employees and customers are valued regardless of their gender, age, sexual orientation, ethnicity, disability, religious belief, background or any other different personal aspect.HSBC employees act by showing integrity with courage, standing firm in what is right. We are trustworthy, we show different ideas and cultures and we are connected with customers, the community, regulators and each other.At HSBC we are focused on guaranteeing gender equality and constant training for our employees, as well as protecting their labor and social rights.“At HSBC we offer our colleagues a greater number of days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care”
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Financial Control
hace 7 días
Cuauhtémoc, México HSBC A tiempo completo-Job descriptionIf you’re looking for a career where you can make a real impression, join our Global Service Center (GSC) - HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of **Role purpose**: We are looking for a talented individual to join Product Control (PC) Valuation team to...
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Financial Control
hace 5 días
Cuauhtémoc, México HSBC A tiempo completo-Job descriptionIf you’re looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you’ll be.We are currently seeking an experienced professional to join our team in the role of**Role purpose**:We are looking for a talented individual to join Product Control (PC) Valuation team to be a...
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Customer Experience
hace 1 semana
Cuauhtémoc, México HSBC A tiempo completoJob description**Role Purpose**: - Responsible to cover the process related to Customer Experience in FCCS (Fraud Credit Control Services) as People & Engagement, Global Projects, Collections Back Office Processes and Pre - Legal process. - Manage the team that works for different activities to control de FTEs and the direct cost that it represents,...
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Senior Investment Sales Manager Mérida
hace 3 días
, Cuauhtémoc, CDMX, México HSBC A tiempo completo $6,500,000 - $13,000,000 al añoPlease note this job advertisement is only available in Spanish. To view the job, select 'Español - ES' from the language selector in the page menu.Propósito del Puesto.El Senior Investment Sales Manager es una figura clave en el desarrollo e implementación del plan de ventas de Asset Managemente México cuyo objetivo es detonar el crecimiento e...
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Business Support Manager
hace 3 días
Cuauhtémoc, México HSBC A tiempo completo-Job description- **Overview** - Digital Business Services (DBS) is a pivotal part of the Group with 60k+ FTE across 60+ markets. DBS consists of Technology, Operations, Data, Procurement, Corporate Services and Transformation. DBS provides essential operational and technical support to our global businesses and global functions. - The Business Support...
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Cuauhtémoc, Chihuahua, México HSBC A tiempo completo $120,000 - $180,000 al añoRole purposeProvides support and oversight over the assessment, design, implementation and monitoring of the Account certification process and remediation of initial findings to set up a long term process to consistently reconcile and/or substantiate HBMI accounts in accordance with HSBC policy requirements (Finance FIM) and ensure exceptions are identified,...
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Invesment Manager
hace 2 semanas
Cuauhtémoc, CDMX, México HSBC A tiempo completo-Job description **Investment Manager** **Role purpose** The main purpose of the Product Expert (Investment) is the personalized attention and advice of clients with a value greater than two million pesos in order to attract new resources from other financial institutions, this through adequate diversification for each client and regular conferences on...
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Branch Office Manager 1
hace 5 días
Cuauhtémoc, México HSBC A tiempo completo-Job description**Gerente de Sucursal.**HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse en el área Comercial en el puesto de Gerente de Sucursal.**Función principal. **Mejorar la experiência de servicio al...
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Branch Office Manager
hace 5 días
Cuauhtémoc, México HSBC A tiempo completo-Job description **Gerente de Sucursal.** HSBC México, ofrecemos oportunidades para desarrollar una carrera profesional para personas con excelente actitud de servicio, trato al cliente, gusto por las ventas y visión por desarrollarse en el área Comercial en el puesto de Gerente de Sucursal. **Función principal.**Mejorar la experiência de servicio al...
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Operations & Functions Audit Manager
hace 1 semana
Cuauhtémoc, Chihuahua, México HSBC A tiempo completo $1,200,000 - $2,400,000 al añoIf you're looking for a career where you can make a real impression, join our Global Service Center (GSC)- HSBC and discover how valued you'll be.We are currently seeking an experienced professional to join our team in the role ofOperations & Functions Audit ManagerRole purposeLeading the delivery of audits, some major and/or highly complex, which provide...
