Customer Service Representative
hace 4 semanas
The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.- **General Responsibilities**:- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio- Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage- Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date- Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process- Executes manual order entry process withing required timeline and accuracy- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time- Identifies pull-in opportunities based on specific customer logistics / flexibility agreements- Communicates customers first / last shipments from phase in / phase out material- Organizes timely reviews and investigations of root cause for customer short-payments - Approve / reject chargebacks and submits respective debit / credit memos, when applicable- Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information - Collaborates with customers to determine shipping method- Experience / Qualifications- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands- Strong communication skills; oral, written and presentation- Strong organization, planning and time management skills to achieve results- Strong personal and professional ethical values and integrity- Holds self-accountable to achieving goals and standards- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersTipo de puesto: Tiempo completoTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial
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Customer Service Representative
hace 2 días
Alianza Para La Producción, México Wabash Technologies de México A tiempo completoThe Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an...
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Customer Service Representative
hace 3 horas
, Alianza Para La Producción, B.C., México WABASH TECHNOLOGIES DE MÉXICO A tiempo completoJob ProfileSummary The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer's main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer...
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Customer Service Representative
hace 3 semanas
San José la Teja, México Motiva Consultores A tiempo completoImportante empresa Líder en el Retail Deportivo se encuentra en búsqueda de Customer Service Representative para nuestro CEDIS**Responsabilidades clave**:Responsable de manejar las diversas cuentas como un único punto de contacto con los clientes para pedidos de ventas, fechas de entrega, seguimiento de planificación y producción, facturación y envío...
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Customer Service Representative
hace 1 semana
Villa la Cima, México Helpware A tiempo completo**Position Overview**:As a Customer Service Representative, You will interact with customers to provide information in response to inquiries about products and services. Handle and resolve complaints as needed.**Primary Responsibilities**:- Check to ensure that appropriate changes were made to resolve customers' problems.- Keep records of customer...
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Customer Service Representative
hace 1 semana
, Jardines en la Montaña, CDMX, México OOCL A tiempo completoCustomer Service Representative - Export Ocean CargoPico de Verapaz 435, Piso 6, Jardines en la Montaña, Tlalpan, C.P. 14210, Mexico City, MexicoIn person: Monday - Friday, 8:30 hours - 17:30 hours (w/1 hour lunch)What is OOCL?OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of...
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Customer Service Representative
hace 7 días
Jardines en la Montaña, Ciudad de México, MX Oocl Usa Inc A tiempo completoCustomer Service Representative – Import On-site role Mon - Fri, 8:30 AM – 5:30 PM (w/1 hour lunch) Location: Pico de Verapaz 435, piso 6, Jardines en la Montaña, Tlalpan, Ciudad de México, C.P. 14210, México What is OOCL? OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies....
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Customer Service Representative
hace 1 semana
Sor Juana Inés de La Cruz, México Harman International A tiempo completoLocation:- MX_Tijuana_Sor Juana Ines de la Cruz 243- Job Family:- Quality- Worker Type Reference:- Regular - Permanent- Pay Rate Type:- Salary- Career Level:- U4- Job ID:- R- **Description & Requirements**:**About the Role**The Customer Service Representative is a single point of contact for HARMAN Professional internal and external customers....
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Customer Service Representative
hace 2 días
Villa la Cima, México Helpware A tiempo completo**About Us**Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
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Materialist Specialist
hace 1 semana
, Alianza Para La Producción, B.C., México WABASH TECHNOLOGIES DE MÉXICO A tiempo completoThe Production Planning Analyst works on the holistic development and implementation of a supply chain that will produce sustained on time delivery performance, targeted customer lead time breakthroughs and optimized financial results. The Production Planner will ensure the Sales and Operations Planning processes efficiently achieve customer service...
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Bilingual Customer Service Representative Home
hace 3 semanas
Mineral de la Reforma, México CS Enterprises at ConnectNet A tiempo completo**Vacante para la empresa CS Enterprises at ConnectNet en Mineral De La Reforma, Hidalgo**:**Bilingual Customer Service Agent (Home Office) No Prior Experience Required**Job Summary: As a Bilingual Customer Service Agent, you will be the vital link between the company and Spanish and English-speaking customers, providing effective solutions and an...
