Customer Service Representative
hace 1 semana
The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer’s main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer inquiries in an efficient and timely manner. Builds strong partnership internally with production, planning, logistics and business functions to identify and drive alternatives to deliver the customer order requirements.- **General Responsibilities**:- Serves as customers main point of contact related to delivery and order status for assigned customer portfolio- Provides guidance to customers about quantities on stock, required time to produce and deliver. Reviews customer requests related to production lead-time, assess transportation mode and service to be used based on customer coverage- Customer Impact Alert process as well as sending a proactive external notification to customers on supply risk minimum 1 week prior to the customer order schedule date- Collaborates on the planning of internal meetings to provide critical customer account feedback as it relates to minimum customer production requirements. Update supply coverage overview based on production plan and customer needs- Review regularly and assist in the timely resolution of customer concerns/ claims/ cares on the portals related to the delivery process- Executes manual order entry process withing required timeline and accuracy- Communicates with customers in the event of inventory opportunities of supplying orders at an earlier time- Identifies pull-in opportunities based on specific customer logistics / flexibility agreements- Communicates customers first / last shipments from phase in / phase out material- Organizes timely reviews and investigations of root cause for customer short-payments - Approve / reject chargebacks and submits respective debit / credit memos, when applicable- Collaborates with planning and /or logistics teams to ensure execution of shipments, per customer needs / requests and follow up with customer needed information - Collaborates with customers to determine shipping method- Experience / Qualifications- A university degree required (i.e. Bachelors degree) or equivalent relevant work experience.- Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands- Strong communication skills; oral, written and presentation- Strong organization, planning and time management skills to achieve results- Strong personal and professional ethical values and integrity- Holds self-accountable to achieving goals and standards- Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)- Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customersTipo de puesto: Tiempo completoTipo de jornada:- Lunes a viernesLugar de trabajo: Empleo presencial
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Customer Service Representative
hace 2 días
, Alianza Para La Producción, B.C., México WABASH TECHNOLOGIES DE MÉXICO A tiempo completoJob ProfileSummary The Customer Service Representative is responsible for for interacting with customers to provide information, support and problem resolution to inquiries and order status. They will serves as the customer's main point of contact for delivery and order status. The customer service rep maintains proactive communication and acts on customer...
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Customer Service Representative
hace 4 semanas
La Cañada, México Crane Payment Innovations A tiempo completoHave you ever used the self-checkout in a Walmart Played the slots at an Aria Casino? Maybe you grabbed a drink from a vending machine or paid to park your car? If you've answered with a resounding "YES", then you've done so with the aid of one of the 10 million devices installed by Crane Payment Innovations (CPI). We make the technology that powers your...
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Customer Service Representative
hace 2 días
San José la Teja, México Motiva Consultores A tiempo completoImportante empresa Líder en el Retail Deportivo se encuentra en búsqueda de Customer Service Representative para nuestro CEDIS**Responsabilidades clave**:Responsable de manejar las diversas cuentas como un único punto de contacto con los clientes para pedidos de ventas, fechas de entrega, seguimiento de planificación y producción, facturación y envío...
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Customer Service Representative
hace 4 días
San José la Teja, México Motiva Consultores A tiempo completoImportante empresa Líder en el Retail Deportivo se encuentra en búsqueda de Customer Service Representative para nuestro CEDIS **Responsabilidades clave**: Responsable de manejar las diversas cuentas como un único punto de contacto con los clientes para pedidos de ventas, fechas de entrega, seguimiento de planificación y producción, facturación y...
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Customer Service Representative
hace 1 semana
Jardines de la Montaña, Sonora, México OOCL North America Group A tiempo completoCustomer Service Representative – ImportOn-site roleMon - Fri, 8:30 AM – 5:30 PM (w/1 hour lunch)Location:Pico de Verapaz 435, piso 6, Jardines en la Montaña, Tlalpan, Ciudad de México, C.P. 14210, MéxicoWhat is OOCL?OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of Hong...
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Customer Service Representative
hace 1 semana
, Jardines en la Montaña, CDMX, México OOCL A tiempo completoCustomer Service Representative - Export Ocean CargoPico de Verapaz 435, Piso 6, Jardines en la Montaña, Tlalpan, C.P. 14210, Mexico City, MexicoIn person: Monday - Friday, 8:30 hours - 17:30 hours (w/1 hour lunch)What is OOCL?OOCL is one of the world's largest integrated international container transportation, logistics and subsidiary companies. As one of...
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Customer Service Representative
hace 7 días
Sor Juana Inés de La Cruz, México Harman International A tiempo completoLocation: - MX_Tijuana_Sor Juana Ines de la Cruz 243 - Job Family: - Quality - Worker Type Reference: - Regular - Permanent - Pay Rate Type: - Salary - Career Level: - U4 - Job ID: - R-44192-2025 **Description & Requirements**: **About the Role** The Customer Service Representative is a single point of contact for HARMAN Professional internal and...
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Customer Service Representative
hace 5 días
Villa la Cima, México Helpware A tiempo completo**About Us** Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best-in-class value-adding services to our partners by...
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Customer Service Representative
hace 2 días
Jardines en la Montaña, México OOCL USA Inc A tiempo completo**Customer Service Representative - Import Ocean Transportation** Pico de Verapaz 435, Piso 6 Jardines en la Montaña, México, DF.CP 14210 Monday - Friday, 8:30 hours - 17:30 hours Want to be part of a team? This position requires a collaborative mindset as your daily interactions will include working with our customers and with many people in various...
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Customer Service Representative
hace 2 días
Jardines en la Montaña, México OOCL USA Inc A tiempo completo**Customer Service Representative - Export Ocean Cargo** Pico de Verapaz 435, Piso 6 Jardines en la Montaña, México, DF.CP 14210 Monday - Friday, 8:30 hours - 17:30 hours Want to be part of a team? This position requires a collaborative mindset as your daily interactions will include working with our customers and with many people in various...
