Sr. Support Engineer 1
hace 2 semanas
What you’ll do:- Work with cross-functional teams including Product Development, Consulting and Cloud services.- Provides technical and non-technical support during the Onboarding, Hyper Care period. Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.- This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.- Provides advice to customers regarding industry best practices and process methodology.- Understand how BY solutions (Enterprise Planning, Allocation, Size Scaling, Luminate Allocation, Luminate assortment) can be configured and functional workflow to facilitate client business processes betterWhat we are looking for:- Bachelor’s degree and 6 to 8 years of experience in Supply Chain Product Support, knowledge in BY Planning product will be added advantage- Requires a bachelor’s degree (in Industrial/Mechanical Engineering or equivalent) and above 4 years of experience in Supply Chain, Retail Planning- Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required- Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc- Basic understanding of Customer business and processes- Intermediate in MS Excel- Good Knowledge of PL/SQL- Good to Have Next Gen Skills:- Should have strong flair for technology and hands on expertise in debugging/analyzing code in any of the programming languages (Java)- Should contribute towards continual improvement to enhance customer experience using the NextGen technology skills (AppDynamics, Splunk, MuleSoft, Python, AI/ML, Azure)This position is required to:- Provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach- Own customer solution as required, enhance solution stability and service quality eventually enabling an increase in customer consumption and adoption of the service- Passionately collaborates and engages within and beyond his/her team with empathy- Builds and demonstrates moderate competency in product and domain, Azure & relevant tools and technologies, solution architecture etc.- Consistently demonstrates customer centricity and relentless attitude to innovate through team-work- Add value by developing knowledge article as well as working on operational improvementsOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here:Core Values- Diversity, Inclusion, Value & Equality (DIVE)is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inauguralDiversity Reportwhich outlines our commitment to change, and ourvideocelebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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Sr Support Engineer 1
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title:- Sr Support Engineer 1 (Cloud Applications/ Transportation Manager/SaaS)Overview:- Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”- Blue Yonder’s Sr Support Engineer will be responsible to work with global functional & technical teams under various customer...
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Sr Support Engineer 1
hace 3 semanas
Monterrey, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 1Comparable Titles: Technical Analyst, Functional Analyst, Software Support Analyst, Software Support EngineerLocation: Mexico, Monterrey (Remote)OverviewThe team currently consists of 200+ global associates across Americas (NA/LATAM), EMEA, APAC, and India.ScopeThe Senior Support Engineer will serve as a trusted...
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Sr Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Profile - Sr Support Engineer 1 Overview This role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base. What you'll do: - Provide functional and/or technical support during customer upgrades,...
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Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer I Overview BY is looking for a Support Engineer to join our Platform Services, this position is responsible for the support and administration of BY Connect powered by MuleSoft Enterprise Service Platform, DMS2021, Platform 2023 (these are integration platforms). The Support Engineer must possess a broad range of...
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Support Engineer 1
hace 1 semana
Monterrey, México Blue Yonder A tiempo completoBlue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes....
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Process Engineer Sr.
hace 4 semanas
Monterrey, México Nidec Motor Corporation A tiempo completoJob Summary The process engineer will initially support the project manager to introduce full manufacturing capability. Once the project is completed, it is anticipated that the right candidate will become a Senior Process Engineer or Engineering Manager. The Process Engineer will determine and develop the most efficient manufacturing processes, including...
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Process Engineer Sr.
hace 4 semanas
Monterrey, México Nidec Motor Corporation A tiempo completoJob Summary The process engineer will initially support the project manager to introduce full manufacturing capability. Once the project is completed, it is anticipated that the right candidate will become a Senior Process Engineer or Engineering Manager. The Process Engineer will determine and develop the most efficient manufacturing processes, including...
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Process Engineer Sr.
hace 4 semanas
Monterrey, México Nidec Motor Corporation A tiempo completoJob Summary The process engineer will initially support the project manager to introduce full manufacturing capability. Once the project is completed, it is anticipated that the right candidate will become a Senior Process Engineer or Engineering Manager. The Process Engineer will determine and develop the most efficient manufacturing processes, including...
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Support Engineer 1
hace 4 semanas
Monterrey, México Blue Yonder A tiempo completoJob Profile - Support Engineer IOverviewThis role is a newly formed team within the Supply Chain execution and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.What you'll do:- Provide functional and/or technical support during customer upgrades,...
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Electrical Engineer for Product Support Engineering
hace 2 semanas
Monterrey, México Vitali A tiempo completoThis position is located in Torreón, Coahuila **Electrical Engineer - PSE** **Reports to**: Sr Electrical Engineer Perform a technical, electronic analysis and a complete engineering change in the product (PCBAs). **Qualifications and Knowledge** - Electronic Engineering or related career. - Advanced English - Use of electronic measuring equipment. -...
