Ops Support Associate 2

The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Conocimientos**:Microsoft Office: Excel, Word y Outlook, Nível Intermedio - AvanzadoHerramientas de colaboración: MS Teams y ZoomDiseño e Implementación de soluciones operativas que optimicen los procesos y faciliten la ejecución diariaIdentificación oportuna de fallas que impidan la disponibilidad al clienteAsegurar que el desempeño de los compañeros del grupo sea acorde a lo definido y en caso contrario aplicar acciones de mejoraAsegurar que el equipo de trabajo mantenga apego a los procesos y políticas institucionales y escalar cualquier irregularidadObtener la información necesaria para gestionar un incidente con las áreas tecnológicas y de comunicacionesDocumentar procesos operativos y administración de cambios de los mismos, así como la difusión de los mismos entre la organización**Habilidades**:Comunicación efectivaActitud Orientada a la satisfacción al clienteColaboración y trabajo en equipoCapacidad de análisis y síntesis,Habilidad de trato y relaciones interpersonales cordialesNegociación efectivaCompromiso con el cumplimiento a las políticas InstitucionalesMantener una actitud positiva y controlada ante situaciones de trabajo bajo presión- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- Citi is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.View the **EEO Policy Statement**.View the **Pay Transparency Posting