Trainer
hace 3 semanas
**Plata** is a high-tech financial platform poised to revolutionize how people interact with money through an easy-to-use, personalized, and trustworthy ecosystem.We bring inclusive access to premium financial products and best-in-class customer support to each and every Mexican.Our company was founded by executives that built some of the most innovative and successful digital banking businesses in the world.We are looking for our next **Trainer**:**Responsabilites**:- Design and implement advanced training programs tailored for semi-senior supervisors and leaders, focusing on leadership skills, team management, and performance improvement.- Coordinate face-to-face or virtual trainings, making use of training plans.- Assist customer service agents in a personalized way to improve their effectiveness as employees.- Provide product information for the design team to create educational content.- Ensure completion of mandatory training is delivered across all relevant team members.- Work closely with HR and OPS department to deploy onboarding system for all newcomers.- Create and execute game plans for areas of opportunity detected by QA in operations and in the training needs analysis performed.**Requirements**:- 4 years of experience in training and customer service skills development, with preference in the financial sector.- Experience in online training (nice to have)- Strong ability to teach, mentor and develop a team of customer service agents.- Studies in psychology, social sciences, organizational development, human resources or pedagogy.- Technical knowledge to work with training software and creation of materials; use of group management methodologies.- Ability to provide immediate solutions to new training or content updates.- Strong understanding of the training process and accompaniment of the customer service team throughout their work cycle.- Excellent written and verbal communication skills in Spanish and English, with the ability to communicate and present information clearly and effectively.- Strong organizational skills, attention to detail and ability to prioritize and meet multiple deadlines and work demands;- Ownership- Entrepreneurial spirit**Nice to have**:- Certified trainer or certified coach or any similar credentials.- Previous experience in face to face sales or customer service.- English Advance/Bilingual (essential requirement)
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Trainer
hace 3 semanas
Ciudad de México TTEC A tiempo completoTrainer**Trainer**TTEC is seeking a seasoned Trainer to join our Customer Management Services team!Every day, we interact with 3/5 million customers, providing support in in more than 80 countries and in 50 languages across social, mobile, digital, and face -to-face channels. The Learning and Development team prepares our associates for those interactions &...
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Trainer
hace 4 días
Ciudad de México, Ciudad de México en Plata Card A tiempo completoAcerca de PLATA PLATA es una compañía digital de servicios y tecnología financiera que busca convertirse en la primera opción de servicios financieros en el mercado Mexicano que otorga a todos sus clientes soluciones financieras a través de inclusión, simplicidad, conveniencia, confianza y seguridad. PLATA se fundó en 2022 por directivos e...
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Trainer
hace 4 semanas
Ciudad de México TTEC A tiempo completoTrainer**Trainer - Learning & Development**Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are...
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Barista Trainer
hace 2 semanas
Ciudad de México Ice Sweet and Coffe A tiempo completoImportante barra de bebidas frías y calientesSolicita:Barista trainer,zona NopaleraEscolaridad: secundariaExperiência:Uso y mantenimiento de máquina de café, extracción de molienda, atención a clientes, conocimiento de tipos de café y bebidas, calibraciónHabilidadesFacilidad de palabra,proactivo, actitud de servicio,ordenIndispensable manejo de...
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Trainer
hace 2 semanas
Ciudad de México TTEC A tiempo completoTrainer Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Trainer working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion to train and guide others towards best practices? Do you love...
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Trainer
hace 3 días
Ciudad de México, CDMX TTEC A tiempo completoTrainer **Trainer - Learning & Development** Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Learning and Development Trainer working on site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are...
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Trainer
hace 7 días
Ciudad de México CCSI Call Center Services International A tiempo completo**Essential Duties and Responsibilities**- Trainer employees to both internal and client standards and performance objectives- Confer with management and employees to gain knowledge of work situations which require training- complete routine reports and correspondence**Competencies**- Problem solving- Customer service- Oral communication- Teamwork- Coaching...
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Trainer de Telefonía Celular
hace 3 semanas
Ciudad de México Grupo SP A tiempo completoEstamos en búsqueda de un Trainer con experiência en tecnología o telefonía, orientado a capacitar, motivar y acompañar a equipos de ventas en campo. Serás responsable de transmitir el ADN de uno de nuestros clientes en cada punto de venta.- Requisitos:Escolaridad: Licenciatura trunca o terminadaExperiência mínima de 2 años como capacitador, trainer...
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Clinical Trainer
hace 2 semanas
México Human Best One Solution A tiempo completo**Descripción del trabajo**:Como Clinical Trainer, desempeñarás un papel crucial en el éxito de nuestra empresa al proporcionar capacitación y desarrollo continuo a nuestro equipo de ventas. Serás responsable de diseñar, implementar y evaluar programas de capacitación que mejoren el conocimiento y las habilidades de nuestro equipo en relación con...
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Personal Trainer
hace 4 días
Miguel Hidalgo, Ciudad de México Teva Wellness and Lifestyle A tiempo completoPersonal Trainer – Teva Wellness & Lifestyle (Polanco) Teva Wellness & Lifestyle is a high-end, members-only wellness club in Polanco, built for clients who expect expertise, discretion, and results. This is not a volume gym. Presentation, communication, and professionalism are non-negotiable. We are looking for a career-focused Personal Trainer who...
