Latam Operations Manager, Rider Experience
hace 4 semanas
**About the Role**The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays a critical role in this vision by focusing on **Rider Experience**-ensuring that we're providing a seamless end-to-end experience to our users, maximizing retention.In this role, you will be expected to identify opportunities by consolidating user insights and analyzing trends, as well as working closely with cross-functional stakeholders to ideate, influence and execute the solutions that will improve user experience before, during and after a trip to drive long term user retention.- Stakeholder Management: Lead cross-functional initiatives and influence other team's strategies by building close relationships with global and local teams across operations, product, among others.- Strategic Thinking: Lead and support operational strategies, proactively identifying business needs and issues, and prioritizing the right projects to meet strategic objectives.- Executional Excellence: Perform data analyses and experiments to find opportunities, execute projects to improve the user experience and support product launches.- Business Acumen: Monitor business metrics and translate insights from quantitative and qualitative sources into action plans.- Problem Solving: Identify the root causes of painful experiences, proposing solutions and weighing tradeoffs to recommend the best approach senior leadership and cross-functional stakeholders.**Basic Qualifications**- 3+ years of experience in analytical, strategic and fast paced roles, such as consulting, tech and startup operations.- Ability to think strategically and problem solve in a fast-paced multicultural environment.- English proficiency.**Preferred Qualifications**- Developed stakeholder management, communication and presentation skills.- Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables and interdependencies.- Ability to translate qualitative and quantitative insights into action plans.- SQL+ Basic Statistics knowledge.
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Latam Operations Manager, Rider Experience
hace 1 día
Ciudad de México Uber A tiempo completo**About the Role** The Rider team's mission is to grow rider demand & deliver scalable, innovative and impactful solutions that become best practices, with rider needs at the heart of our decisions. The Operations Manager plays a critical role in this vision by focusing on **Rider Experience**-ensuring that we're providing a seamless end-to-end experience...
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Operations Manager
hace 2 semanas
Ciudad de México Uber A tiempo completo**About the Role**: At **Uber**, we don't just move people-we create **magical experiences**that make every trip seamless, enjoyable, and memorable. The **Rider Team**is at the core of this mission, working to **grow our rider base**through **efficient acquisition strategies**while ensuring that users remain **highly engaged and loyal**. We advocate for...
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Latam Operations Coordinator, Rider
hace 4 semanas
Ciudad de México Uber A tiempo completo**About the Role**We are looking for an individual with strong operational and analytical skills to drive Demand growth in Latin America. In this role, you will be expected to analyze problems and scope opportunities, propose and execute solutions, gather results and iterate to drive Rider Growth. You will work with teams across the region and will be...
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Latam Rider Pricing and Incentives Manager
hace 3 días
Ciudad de México Uber A tiempo completo**About the Role**: Our Operations teams work where Uber’s digital technology meets the real world. We are the local eyes on Uber’s operations team, and own city-specific business outcomes and bridge our overall business strategy with local needs. We ensure sophisticated, business-critical compliance work is done in a high-quality way and champion the...
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Operations & Strategy Manager
hace 4 semanas
Ciudad de México Uber A tiempo completo**About the Role**The Rider team builds and strengthens the relationship with our riders and their experience with our platform. We aim to increase our active rider base and advocate for their experience. Some exciting projects include launching new rider products and improving our rider experience across different uses cases. We develop and operationalize...
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Driver Experience Operations Manager
hace 2 semanas
Ciudad de México Uber A tiempo completo**About the Role** We are looking for an individual who has strong operational and analytical skills, as well as strategic business sense and ability to operationalize processes in a fast-paced environment. In this role, you will work closely with Local and other Central Operations teams, Global Product, Community Operations and Marketing to coordinate and...
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Partnerships Operations Manager, Latam
hace 4 semanas
Ciudad de México Tools for Humanity A tiempo completo**About the Company**:World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.This opportunity would be with Tools for Humanity.**About the Team**:The Market...
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Program Manager
hace 2 semanas
Ciudad de México Uber A tiempo completo**About the Role** At Uber, providing world-class customer support to our users is a core feature of our product experience. Delivering this caliber of support isn't easy - it takes strong operators who can understand Uber's complexity, adapt to our constantly evolving business, and help solve problems where no solution currently exists. As a Senior...
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Latam Operations Manager, Vehicles
hace 3 semanas
Ciudad de México Uber A tiempo completo**About the Role**:The Vehicles program is a two-sided marketplace passionate about two primary customers:Earners (people who drive and/or deliver with Uber’s platform to earn money) without vehicles, and (2) Suppliers that provide vehicles. Vehicle Supplier (VS) team, we continually partner with**Suppliers **to help them run their fleet business by...
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Pricing Operations Manager, Latam Mobilty
hace 3 semanas
Ciudad de México Uber A tiempo completo**About the Role**Marketplace is a team within the Rides LatAm Central Operations organization, dedicated to optimizing our operations. Earners and riders are the people who connect in our marketplace - and we manage both sides, ensuring competitive pricing and accurate pick-up times for our riders, while also guaranteeing equitable earnings and optimal...