Customer Experience Associate

hace 22 horas

Toluca, México Firmenich A tiempo completo

**Location**: Toluca, Estado de México, México**Key Responsibilities**:Manages customer orders from order entry to payment in line with the performance KPIs defined (e.g. same day order entry ) and keeps client informed pro-actively about order statusProcess customer complaints/inquiries related to return, credit requests and non-conformances. Liaise with appropriate teams to resolve timelyLiaises with appropriate teams and ensures all customers inquiries are handled in a timely manner - always adheres to operating model, standard processes, business rules and guidelinesSolves non-routine customer care issues (escalations, Master Data quality and accuracy, customer questionnaires, non-conformances)Drives KPI analysis and proposes action plans for performance improvement, and Customer satisfaction at optimum cost**Requirements**:Minimum of 5 years experience in Customer Care and Customer Relationship management or similar environmentBachelor degreeClient focus and ability to communicate in professional wayProficiency in MS Office, including Excel, Word and Outlook is requiredMinimal travel required**We value**:Diversity, Inclusiveness, BelongingContinuous Improvement Mindset, Leadership, Courage to be InnovativeTeamwork, Positive “Can Do” Team Player Attitude, Motivation, AdaptabilitySafety & Quality Conscious, IntegrityNegotiation, problem solving skills, and detail oriented are essential.Demonstrated ability to work both independently and with a team environmentExcellent organizational, verbal, and written communication skill**We offer**:High Challenge and High Reward EnvironmentEntry to exciting and inspiring world of perfumes and tasteCulture that values diversity where people are at the heart of the companyOpportunity to work for a company that cares about the environment and sets and achieves ambitious sustainability objectives

  • Customer Experience Representative

    hace 4 días

    Toluca, México Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you. Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all? **WHAT TO EXPECT** As...

  • Customer Experience Representative

    hace 2 días

    Toluca, México Gates Corporation A tiempo completo

    Are you inspired by challenging the status quo? Do you thrive in collaborative environments that drive results? If so, Gates could be for you.Let's simplify itthink belts and hoses. Found in motorcycles, conveyer belts, cars, tractors, blenders, vacuum cleaners, bicycles, & 3D printers just to name a few. Because why not do it all?**WHAT TO EXPECT**As an...

  • Technical Customer Operations Representative

    hace 3 semanas

    Toluca, México Dana Incorporated A tiempo completo

    **Job Purpose**:- Answer customer and internal customer service product technical inquiries using engineering/production data.- Assist in determining how product is to be serviced with assistance from technical service or engineering depts- Provide internal departments with corrections to current publications where identified- Assist customers/Crossville in...

  • Associate Relations

    hace 2 semanas

    Toluca, México MARS A tiempo completo

    **What are we looking for?**- Bachelor's Degree or Equivalent Level- Over 6 years of substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level.- Min 3 years’ experience of planning and managing resources to deliver predetermined objectives as specified by more senior...

  • Associate Relations

    hace 2 semanas

    Toluca, México MARS A tiempo completo

    **What are we looking for?** - Bachelor's Degree or Equivalent Level - Over 6 years of substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level. - Min 3 years’ experience of planning and managing resources to deliver predetermined objectives as specified by more senior...

  • Senior Customer Experience Manager

    hace 5 días

    Toluca, México DSM-Firmenich A tiempo completo

    Senior Manager, Customer Experience and Business Planning Location: Toluca, Mexico Hybrid Manager Lead the Customer Care and Business Planning performance in Mexico and Colombia, balancing and optimizing resources, and collaborating closely with all stakeholders, to deliver positive business outcomes. Responsible to deploy practices, procedures and standards...

  • Sales Associate, Pt

    hace 1 semana

    Toluca, México Under Armour A tiempo completo

    **Values & Innovation**:At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - serve as both a roadmap for our teams and the qualities expected of every teammate.Our Values define and unite us, the beliefs that are the...

  • French Customer Service Representative

    hace 7 días

    Toluca, México TRANSACTEL EL SALVADOR A tiempo completo

    Description and Requirements Our Trilingual Corporate Customer Service Associates are organized, innovative and proactive, always willing to provide corporate assistance to our clients in English or French, solving doubts and providing accurate information about services and products. They must provide excellent service to customers' accounts, satisfying...

  • Technology Leadership Development Program Associate

    hace 1 semana

    Toluca, México Avient A tiempo completo

    **TECHNOLOGY LEADERSHIP DEVELOPMENT PROGRAM****DESCRIPTION**:Avient Corporation (NYSE: AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new products to life for a better world. Examples include:- Barrier technologies that preserve the shelf-life...

  • Associate Manager, Project Manager

    hace 3 semanas

    Toluca, México SC Johnson A tiempo completo

    SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for...