Itad Process Lead

**Global Returns and Take Back is part of Supply Chain Organization and is responsible for** managing return centers, repair, and refurbishment of returns and with cooperation of Renew Organization for maximizing the value recovery of customer returned units. Specifically, this requires defining a Buy-Sell strategy according to age, price and product condition and then repairing to 'as new' prior to reselling through different sales motions to a broad WW network of resellers.We’re looking for a Global Process Engineer; a highly motivated individual with broad operational background and strong soft skills.You will be responsible for vendor payment process, sales compensation process and asset disposition process mapping for ITAD integrated buy/sell business model from a Sales Operations scope, acting as a key enabler for improved customer satisfaction and operational efficiency.**_ Responsibilities: _**- Define, implement, and maintain business processes and procedures to meet business objectives.- Responsible for creating, updating, and maintaining process documentation, Visio and BMS format (i.e., process flows, definitions, operating model for tactical teams etc)- Analyze and identify opportunities for business process improvements.- Develop initiatives for continuous business process improvements, always in compliance with customer and company proposed standards.- Collaborate with counterparts from external organizations, aiming to enable business process integration of new and existing business processes.- Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.- Work with stakeholders and different operational/tactical functions to identify business requirements processes, capabilities enhancements and risks.- Follows-up on capability deployments, defects corrections and technology add-ons.- Handles MOC engagement with stakeholders (i.e., Markets /Customer/Sales debriefs- Evaluate current business processes and recommend solutions for improvements.- Develop and maintain best practices to meet changing business needs.- Build and evaluate financial models for cost estimation, cash flow and cost reduction.- In charge of training and formation of the specific process- Prioritize and execute projects for ongoing business improvements.- Provide technical advice on processing technology, capability, risks, costs.- Measures process performance using relevant business metrics and KPIs (input / output efficiency, ROI, SLA, TAT Quality etc.)- Keeps interested parties up to date on business performance through regular updates, QBRs, etc.- Communicates strategic process decisions and plans, program status, and issues and workarounds to achieve alignment with the top level of the business, function, or region.- Validates priorities with stakeholders, obtains the necessary approvals and keeps them updated on the progress.- Collaborates with operational teams and business stakeholders to gather business requirements, builds user stories, supporting the design of new or improved processes of significant complexity, and understand business/customer impact.- Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.- Identifies the need for new processes as well as significant improvements to major processes and drives their development and implementation.- Define and document the operating model, roles and responsibility and process structure.- Coordinate and implement new processes within the relevant teams, inside and outside Returns and Take Back Operations.- Help implement scalable quote processes across organization- Interprets data received from more junior individual contributors and develops recommendations that optimize performance.- Leads cross-functional project teams, providing mentoring and guidance.- Owns strategic supply chain projects from planning through to execution and provides findings resulting from project execution.- Consults with business leaders on a wide range of supply chain issues.**_ Education and Experience Required: _**- First level university degree or equivalent experience; advanced university degree preferred.- Typically 6-10 years of experience in a supply chain function.**_ Knowledge and Skills: _**- Excellent analytical and problem solving skills.- Extensive knowledge of Excel, PowerPoint, Access, and high-level modeling tools.- Excellent written and verbal communication and presentation skills; mastery in English and local language.- Excellent team and project management skills, including project structuring.- Strong business acumen and technical knowledge across multiple business units, with an understanding of emerging trends.