Sr. Program Manager

DESCRIPTIONAmazon Mexico currently seeks an innovative, hands-on, analytical and results-oriented Senior Program Manager to lead the various initiatives to improve customer experience and create solutions to optimize network capacity challenges.Fulfiment by Amazon (FBA) offers logistic services to third-party selling partners on our marketplace, in Mexico and beyond. We ship products on behalf of our partners, and handle the supply chain when our customers need to return the product they bought.Processes are either existing or to be built.A successful Program Manager must be able to work independently, understand rapidly the key pain points of the processes, and influence internal/external partners at all levels of the organization. This role will particularly suits someone with strong analytical abilities, relationship building skills and superb project management capabilities.The FBA Capacity PM work with the Operations and Products teams to coordinate initiatives, dashboards, and strategies that will improve seller satisfaction- mainly behind new product launches of supply chain solutions.Key job responsibilities- Identify, prioritize and execute on new opportunities to further accelerate growth of FBA as well as drive process improvements.- Develop in-depth understanding of processes, tools, data, and teams involved in FBA process (domestically and internationally).- Identify gaps (or overlaps) and opportunities, and initiate high-impact projects based on analyses.- Set up performance management mechanisms and track potential Sellers with interest to pilot initiatives.- Connect with key stakeholders regularly to review ops / business metrics and setup processes to ensure goals are met.- Operate autonomously; drive forecasts, and handle escalations.A day in the lifeInclusive team cultureAt Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trustWork Life BalanceWe believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.Mentorship& Career GrowthOur team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.BASIC QUALIFICATIONS- Bachelor's degree- 8+ years of program or project management experience- 5+ years of delivering cross functional projects experience- Experience using data and metrics to determine and drive improvements- Experience owning program strategy, end to end delivery, and communicating results to senior leadership- Experience working cross functionally with tech and non-tech teams- English proficiency: Advanced (written and spoken)- Excel proficiency: AdvancedPREFERRED QUALIFICATIONS- 8+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field- SQL