Senior Operations Manager

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world’s best talent. Founded by two Stanford University graduates, Persona works with the world’s fastest-growing technology startups. Our clients are funded by some of the world’s top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz. Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the world—building out their organizations and helping them reach the next level of success. We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team. Who We Are: The Persona team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement. We are a team of passionate problem solvers who love to build new things and ensure client satisfaction. What We’re Looking For: We're looking for a Senior Operations Manager to spearhead comprehensive operational and logistical endeavors. This role is key to ensuring superior operational performance, advancing service delivery, and promoting strategic enhancements. The successful candidate will manage a dynamic team, collaborate across various departments, and engage with external stakeholders to ensure smooth operational continuity that bolsters growth and enhances customer satisfaction. Responsibilities: Operational Leadership: Oversee all facets of daily operations, ensuring activities are executed efficiently and align with organizational goals and standards. Team Management and Development: Lead, train, and inspire the operations team to promote a culture of high performance, ongoing improvement, and mutual accountability. Strategic Planning and Implementation: Craft and enforce strategic operational plans that improve logistic capacities, streamline processes, and reduce costs while sustaining high service quality. Stakeholder Engagement: Serve as the primary operational liaison for internal parties at all levels, including product development, sales, customer service, and external partners such as suppliers and regulatory agencies. Process Optimization: Regularly evaluate and enhance operational processes through data-driven methods. Introduce cutting-edge logistics solutions and technologies to boost efficiency and flexibility. Quality Control and Compliance: Ensure operations comply with legal standards and internal policies. Manage the development and upkeep of compliance protocols to fulfill safety and regulatory requirements. Crisis Management and Problem Resolution: Tackle operational issues and unforeseen challenges promptly and effectively, minimizing impact on services and customer satisfaction. Performance Metrics: Establish and track key performance indicators (KPIs) to measure operational efficiency and effectiveness. Use these metrics to inform business decisions and report operational status to senior leadership. Requirements: Bachelor’s degree in Operations Management, Business Administration, Supply Chain Management, or a related field. Master’s degree preferred. At least 5 years of experience in operations or logistics management, preferably within a technology-driven or logistics-centric industry. Experience with platform-to-consumer, delivery, or gig economy apps is highly preferred. Strong strategic thinking and problem-solving capabilities, with a solid history of improving operational efficiency. Skilled in modern operational technologies and software, with an enthusiasm for adopting innovative logistics solutions. Fully fluent in English; full proficiency in Spanish is a plus Ability to commit long-term and full-time Ability to work U.S. business hours (Pacific Time, Central Time, or Eastern Time) This position is for serious, career-oriented candidates What We Offer: Best salaries in the industry Permanent ability to work from anywhere in the world Opportunities for growth and advancement A fast-paced and collaborative environment Warm and friendly company culture Full benefits Benefits at Persona: Health insurance subsidy Unlimited paid time off (paid sick and vacation leaves) Annual bonuses based on performance Monthly tech allowance Opportunity to be paid in your currency of choice Visit our website for more information: #J-18808-Ljbffr