CSR Applied Parts Sr
hace 1 mes
What will you do?
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
How will you do it?
Order Processing
- Order input in the system (different order types)
- Incoming calls management
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc.)
Backorder monitoring and order management
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
Handling non-conformities and complaints
- Issue internal complaints and RMA if required. (Salesforce / Lawson)
- Send customer receipt confirmation of complaint.
- Follow up and coordinate internally on solution and corrective actions
- Inform the customer about corrective actions or escalate/involve account manager
- Action on solution and corrective actions
- SAP and Salesforce credit-note procedures (DOA)
Enquiry handling
- Handle customer questions on deliveries, delays, problems, etc.
- Follow-up on pending basic quotes
Customer care
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
Filing & miscellaneous
- Case management in Salesforce
- Keep customer details and price agreements up-to-date.
What are we looking for?
- Bachelor’s degree in business, international relations or related.
- Minimum 1 year of experience working as CSR (from a manufacturing company is a plus)
- Due to the global nature of the role, proficiency in English language is a must.
- Customer-oriented with a focus on details
- PC skills/ MS office
- Problem-solving
- Sense of urgency
Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion.
-
CSR Applied Parts Sr
hace 1 mes
San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completoWhat will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm...
-
CSR Applied Parts Sr
hace 3 semanas
San Pedro Garza García, Nuevo León, MX Johnson Controls International A tiempo completoWhat will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. How will you do it? Order ProcessingOrder input in the system (different order types) Incoming calls managementSend order confirmation to customer (confirm...
-
Ot Risk
hace 3 semanas
Nuevo León, México DEINTEC A tiempo completo¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT! Posición**:OT Risk & Compliance...
-
Ot Risk
hace 3 semanas
Nuevo León, México DEINTEC A tiempo completo¿Buscas ser parte de una empresa innovadora, inclusiva y colaborativa, que valora tanto tu desarrollo profesional como el equilibrio entre tu vida personal y laboral, y que cuenta con diversidad de clientes líderes en varios sectores? Si es así, ¡descubre la vacante que Deintec tiene para ti e impulsa tu carrera en IT! Posición**:OT Risk & Compliance...
-
Sr Buyer
hace 1 mes
Nuevo León, México Johnson Controls International A tiempo completoWhat you will do As a Buyer in our organization, you will be responsible for leading the procurement strategies for Direct Materials suppliers, develop suppliers, execute savings projects, assure an adequate supplier assignation to each purchased item and support expediting processes with suppliers to assure that direct material is supplied in a proper...
-
Sr Buyer
hace 3 semanas
Nuevo Laredo, México AMETEK, Inc. A tiempo completoThe Senior Buyer position is responsible for procurement activities of electronic components, metals, fabricated parts, and assemblies to support manufacturing of programmable power supplies in a high-mix environment. Ensures materials are delivered on time and to schedule and within the guidelines of company supply chain strategies. This position will...
-
Demand Planner, Supply Chain Service Line, Na
hace 4 semanas
Nuevo León, México Genpact A tiempo completo**_Demand Planner, Supply Chain Service Line, NA There is never a typical day at Genpact-Barkawi, but that’s why people love it and thrive here! We help large corporations operate their supply chains with high efficiency and effectiveness. Our teams work on multifaceted projects that demand analytical thinking, creative problem-solving, effective...
-
SR Buyer
hace 1 mes
Nuevo Laredo, México Power Protection & Quality Solutions A tiempo completoThe Senior Buyer position is responsible for procurement activities of electronic components, metals, fabricated parts, and assemblies to support manufacturing of programmable power supplies in a high-mix environment. Ensures materials are delivered on time and to schedule and within the guidelines of company supply chain strategies. This position will...
-
SR Buyer
hace 3 semanas
Nuevo Laredo, México AMETEK A tiempo completoThe Senior Buyer position is responsible for procurement activities of electronic components, metals, fabricated parts, and assemblies to support manufacturing of programmable power supplies in a high-mix environment. Ensures materials are delivered on time and to schedule and within the guidelines of company supply chain strategies. This position will...
-
Sr Buyer
hace 3 semanas
Apodaca, Nuevo León, MX Johnson Controls International A tiempo completoWhat you will do As a Buyer in our organization, you will be responsible for leading the procurement strategies for Direct Materials suppliers, develop suppliers, execute savings projects, assure an adequate supplier assignation to each purchased item and support expediting processes with suppliers to assure that direct material is supplied in a proper...
-
Sr Buyer
hace 4 semanas
Apodaca, Nuevo León, MX Johnson Controls International A tiempo completoWhat you will do As a Buyer in our organization, you will be responsible for leading the procurement strategies for Direct Materials suppliers, develop suppliers, execute savings projects, assure an adequate supplier assignation to each purchased item and support expediting processes with suppliers to assure that direct material is supplied in a proper...
-
sr analyst sales inventory
hace 1 semana
Nuevo Laredo, Tamaulipas, México Productos Medline S.A de C.V A tiempo completoJOB SUMMARYLead, monitor and supervise team members to help achieve goals. Motivate and inspire team members, promote positive communication, and encourage bonding of team members. Provides training and process improvement. Is a key member of the conflict resolution escalation path.MAJOR RESPONSIBILITIESResource for the level 1 and 2s within designated pods....