OTC Platform Deployment Specialist

We are a leading global professional services firm and listed under NYSE. We have been passionately serving a few hundred strategic clients including approximately one-fifth of the Fortune Global 500 and have grown to over 140,000+ people in 30+ countries. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Role: OTC Platform Deployment Specialist – SAP S4HANA – FSCM (Credit, Collections, Dispute Management). Location: Monterrey, Mexico - Hybrid (3 days from Office) Responsibilities Ensure the deployment of the Global Business Platform. Assist in performing As Is analysis during Solution Identification phase. Collect required information for the Change Impact analysis and facilitate impact analysis execution and resolution. Assist in successfully closing gaps between “as is” and “to be” situations. Provide expert knowledge of the subject area and the project methodology. Write and review level 5 Standard Operation Procedures (SOPs). Support development of User Acceptance Test (UAT) scenarios and test scripts. Support and coordinate User Access Testing (UAT). Develop and coordinate communication materials related to New Ways of Working. Identify training needs and conduct trainings for end users. Provide inputs for Toll Gate decks (milestones). Log risks and issues that appear during configuration, training, or other activities and follow through on resolution. Perform analysis during Ramp-up phase and propose corrective actions. Identify improvement opportunities and integrate best practices for future resolution. Capture lessons learned and best practices from each implementation and integrate them into future impact resolution/improvement roadmaps. Ensure adequate hand over to Business as Usual (BAU) after Stabilization phase. Qualifications Functional skills: Process (end-to-end) oriented thinking, planning and organization skills, analytical and conceptual thinking. Stakeholder management skills: managing different stakeholder groups across Functions and Operating Companies with communication skills. Training and Change management skills: conducting trainings, developing training materials and supporting change to new ways of working. Process improvement skills: problem solving and analytical skills for identifying and contributing to process improvements. Preferred Qualifications Bachelor’s degree in accounting or related studies (Finance or Management Accounting or Management Information Systems). At least 4-6 years of experience in Finance/Accounting in SSC/BPO environment. At least 3-4 years of experience in End-to-end OTC knowledge including Credit, Billing, Cash Applications, including Bank receipts. SAP Financial Supply Chain Management (SAP FSCM) experience. Seniority level Mid-Senior level Employment type Full-time Job function Finance Industries Food and Beverage Manufacturing Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit #J-18808-Ljbffr