Senior IT Infrastructure Specialist

hace 3 días

Santiago de Querétaro, México MANN+HUMMEL Group A tiempo completo

Role Summary Ensure stable, secure, and high-performing IT infrastructure across MANN+HUMMEL sites in the Americas region. This role covers the design, implementation, monitoring, and support of servers, applications, and related systems both on-site and in the cloud. It supports the global IT strategy and involves close collaboration with international teams and external partners. Main Tasks Integration into Center of Competence CoC Structure:This role is part of the global CoCs and works closely with colleagues in Europe, Asia, and North America Regular alignment with the central IT architecture team and participation in global initiatives Operate, maintain, and optimize physical and virtual server infrastructure (VMware vCenter/ESXi, HPE SimpliVity, Enterprise SAN) Manage Windows Server environments (2012 and newer), Office 365, and Active Directory operations for 2,000+ users Automate and streamline manual processes using PowerShell scripting Provide 2nd/3rd level support for system and application-related issues Act as an escalation point for Level 1 and 2 support technicians Mentor junior team members and contribute to knowledge sharing Participate in upgrades, troubleshooting, and on-call duties outside business hours Document systems, configurations, and support procedures thoroughly Monitor system performance and ensure high availability Support continuous improvement initiatives and implement proactive maintenance processes Collaborate with external vendors and manage service relationships and SLAs Deliver reports and presentations on system status and performance Support cross-departmental IT needs and contribute to regional business operations Your Profile Education: Bachelors Degree in a related technical field Experience: Minimum of 5 years of relevant experience (Level 3+) in the IT industry Strong knowledge of Windows Server administration, VMware/vCenter, Office 365 Experience with DNS, DHCP, Active Directory tools and utilities Familiarity with firewall rule implementation in Windows environments Preferred experience with SimpliVity and/or vSAN servers Experience with MS SQL, antivirus/malware solutions, and hyperconverged architectures Skills: Excellent communication skills in English; ability to work effectively in cross-functional and multicultural teams Understanding of network, internet, cloud, endpoint, and application security Certifications such as VMware VCP, Microsoft. CCNA/CCNE or InfoSec/Cyber Security are a plus Strong analytical, documentation, and problem-solving skills Excellent interpersonal and customer service skills Ability to work independently and collaboratively in a global team environment #J-18808-Ljbffr

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