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**JOB DUTIES**:- Respond to a mix of customer inquiries through different channels.- Identify and work with digital team to resolve website related problems.- Maintain accurate customer records and document all interaction in a CRM system- Guide customers on best practices for website management.- Collaborate with other teams such as sales and account management, to resolve customer issues.**YOU MUST HAVE**:- Excellent communication skills, advanced usage of the English language inclusive of written and verbal communication.- At least 6 months in a similar Customer service position.- Strong Microsoft Excel skills- Ability to analyze issues, identify causes and implement solutions.- **Position located in Querétaro****WE VALUE**:- An attention to detail- A bias for action- An ability to work in a team- A commitment to discovering ways to improve service- An ability to work with limited direction**WHAT'S IN IT FOR YOU?**- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.- A collaborative and inclusive work environment where your contributions are valued.- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.- Access to cutting-edge tools, resources, and a supportive team to help you excel.- The chance to work with a global, innovative company shaping the future in its industry.LI-CM1LI-Hybrid

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