Data Center Site Support On Site in Queretaro

Our DXC IT Outsourcing services provides customers with reliable, optimized, and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.**ABOUT THIS ROLE****WHAT YOU’ WILL DO**:- Perform escorting of DXC Technology and non-DXC Technology personnel, vendors, and customers within all secured spaces and data center white spaces per DXC Technology security policies.- Join and participate in technical change reviews and incident troubleshooting calls as well as web sessions between DXC delivery teams and DXC customers.- Review, approve, and execute site access requests according to DXC Technology processes and procedures- Create and maintain documentation related to site specific activities performed including processes and procedures.- Participate in planning of data center space and layout for new device installations, removals, and cabling infrastructure builds- Complete and return to Hardware Planning Site Inspection forms as requested for equipment assignments and removals.- Prior to approving and performing any planned change work, ensure that a pre-validation and inspections are performed to ensure the work can be completed successfully.- Perform physical inspection and collection of information related to IT equipment within the data center white spaces, storage rooms, loading docks, and other locations onsite in the facilities.- Perform shipping/receiving functions including, but not limited to: receipt and shipping at facility loading dock or other facility entrance, packing/unpacking of materials, movement of materials and equipment to/from data floor or storage location.- Perform all activities to send/receive media from offsite vaulting provide and perform appropriate filing- Installation and Removal of IT equipment- Physical power down of equipment in accordance with DXC 4-eyes process- Install and remove cabinets and racks in the data center- Perform activities to ground cabinets according to site processes- Dispose of all packing material and waste appropriately- Act as the POC and approve/coordinate tickets to add or remove equipment from the data center- Basic troubleshooting and repair of IT equipment failures- Cable Installation and Planning- Physical installation and removal of patch cabling, and cabling components, and related material- Connect communication copper and fiber cables between installed IT equipment- Ensure that all links and communication cables have been tested, labeled, connected, and documented according to DXC Technology standards- Test all cable pathways end to end before completion of change or incident records in accordance with DXC Technology standards- Identify unused system connections and work with system owners to remove**WHO YOU ARE**- Engineer in any field (STEM) or technician with relevant experience.- 1+ years of experience as a Data Center support technician- ITSM process (incident, problem and change management)- Strong organizational and communication skills (written and verbal).- Proficient in Excel, Power Point, Exchange, SharePoint, Teams, Visio, and Microsoft- Analysis, problem-solving, organizational, team building, conflict management- ** Ability to lift 50 pounds**:- Ability to work in rotational shifts including day/nights including weekends and holidays as require- English at high intermediate level is a plus- Cabling certifications is a good differentiator.**WORK ENVIRONMENT**- 12 hours shift / 48 hrs hour per week / 3 days off- 7 am to 7 pm / 7 pm to 7 am. (rotative shifts day and night, and weekends)