Technical Writer, Self-service, Google Cloud
hace 3 semanas
Minimum qualifications:- 2 years of experience in technical writing, product documentation, or online publishing (e.g., writing technical customer-facing materials or online content)- Experience writing and publishing public-facing content, such as blog posts or help center articles- Experience with information architecture- Ability to speak and write in English fluentlyPreferred qualifications:- Experience in customer service in enterprise/cloud environments- Experience managing a help center or other knowledge bases- Experience in vendor operations management or overseeing vendor operations programs- Ability to adapt to shifting priorities- Team oriented, with the ability to work successfully with cross-functional teams- Understanding of technical concepts involved in cloud computing (e.g., containers, networks, apps, etc.)**About the job**:Technical writers plan, create, and maintain educational content as an integral part of the engineering or user experience. The content is often in the form of documentation, but may also be UI text, sample code, videos, or other educational material. Regardless of the content medium, technical writers are distinguished by their abilities to explain complex topics in a way that’s useful to their audience.The Google Cloud Support team helps customers solve technical problems with excellent customer care. We engage customers across the globe through one-on-one support, online communities, and social platforms. Our team members are advocates of Google for customers, and we work to set new standards, with an innovative approach to support.In this role, you will be responsible for writing and optimizing Google Cloud Platform content to help attract contact drivers. Helping to build and manage a searchable knowledge base that will be surfaced to customers. You will have exceptional writing expertise and the ability to draft clear and concise help content.Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.**Responsibilities**:- Identify external content suitable for a self-service knowledge base.- Edit content from third party sources to meet Google style guidelines.- Add metadata/labels to improve searchability.- Maintain and refresh the knowledge base as needed.- Measure usage and iterate on improving articles based on usage.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
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Technical Account Advisor, Google Cloud
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Ciudad de México Google A tiempo completo**Minimum qualifications**:- Bachelor's degree in Computer Science, Engineering, Math or a related technical field, or equivalent practical experience- 2 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation program- 1 year of experience supporting customers in...
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Technical Account Advisor I, Google Cloud
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Ciudad de México Google A tiempo completo**Minimum qualifications**:- Bachelor's degree in Computer Science, Engineering, Math, a related technical field, or equivalent practical experience.- 5 years of experience in a customer-facing role, interfacing with executive stakeholders, driving customer technical implementations or transformation programs.- 2 years of experience supporting customers in...
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Technical Solutions Engineer, Networking, Google Cloud
hace 1 semana
Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience. - 4 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go or JavaScript, etc.) or in system design. **Preferred qualifications**: - 4 years of experience in technical...
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Technical Account Manager, Google Cloud, Consulting
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Ciudad de México Google A tiempo completo**Minimum qualifications**:- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.- 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.- Experience supporting customers in cloud operations (e.g.,...
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Technical Account Manager, Google Cloud Consulting
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Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 3 years of client-facing experience interfacing with executive stakeholders, driving technical implementations, or transformation programs. - Experience supporting customers in Google Cloud operations, technical...
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Technical Account Manager Lead Ii, Google Cloud
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Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience. - 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments. - Experience supporting customers in cloud operations (e.g.,...
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Technical Account Manager, Google Cloud Consulting
hace 4 semanas
Ciudad de México Google A tiempo completo**Minimum qualifications**:- Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.- 3 years of client-facing experience interfacing with executive stakeholders, driving technical implementations, or transformation programs.- Experience supporting customers in Google Cloud operations, technical...
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Technical Account Manager Ii, Google Cloud Consulting
hace 1 semana
Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 8 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...
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Technical Account Manager I, Google Cloud Consulting
hace 12 horas
Ciudad de México Google A tiempo completo**Minimum qualifications**: - Bachelor’s degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. - 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs. - Experience supporting customers in cloud operations (e.g.,...
