Csr Security Acvs

hace 1 semana

San Pedro Garza García, México Johnson Controls A tiempo completo

Job details**Employment Type**:Full-Time**Location**:San Pedro Garza Garcia, Nuevo Leon, Mexico**Job Category**:Sales & Marketing**Job Number**:WD **Job Description**:What will you do?Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.How will you do it?Order ProcessingOrder input in SAP (different order types)Incoming calls managementSend order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)Backorder monitoring and order managementMonitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and ForwarderMaintenance of planned shipping days (delays, customer requests, etc)Handle customer order cancellations (DOA)Monitor call-off ordersHandling non-conformities and complaintsIssue internal complaints and RMA if required (Salesforce/SAP)Send customer receipt confirmation of complaintFollow up and coordinate internally on solution and corrective actionsInform the customer about corrective actions or escalate/involve account managerAction on solution and corrective actionsSAP and Salesforce credit-note procedures (DOA)Enquiry handlingHandle customer questions on deliveries, delays, problems, etc.Follow-up on pending basic quotesCoordinate approach with Inside/outside sales representativeCustomer careHandle customer questions effectively and in a service-oriented mannerFollow up on actions requested in sales representatives call reportsInform customers about changed delivery times and equivalent productsFiling & miscellaneousCase management in SalesforceSupport debtor control on collecting accounts receivableKeep customer details and price agreements up-to-dateCollect, share and document leads, projects, competitor detailsWhat are we looking for?Bachelor’s degree in business, international relations or relatedEnglish ProficiencyPrevious experience as CSRCustomer-oriented with a focus on detailsPC skills/ MS officeProblem-solvingSAP (desirable)

  • Csr Acvs Jr

    hace 1 día

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Johnson Controls** is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We...

  • Csr Security Acvs

    hace 3 semanas

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

  • Csr Security Acvs

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls International A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation to customer...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **What will you do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP (different order types) - Incoming calls management - Send order confirmation to...

  • Csr Security Acvs

    hace 1 semana

    San Pedro Garza García, México Johnson Controls A tiempo completo

    Job details **Employment Type**: Full-Time **Location**: San Pedro Garza Garcia, Nuevo Leon, Mexico **Job Category**: Sales & Marketing **Job Number**: WD30242098 **Job Description**: What will you do? Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the...

  • CSR ACVS Jr

    hace 4 semanas

    San Pedro Garza Garcia, México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • CSR ACVS Jr

    hace 1 semana

    San Pedro Garza García, N. L., México Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • CSR ACVS Jr

    hace 3 semanas

    San Pedro Garza Garcia, Nuevo Leon, Mexico Johnson Controls A tiempo completo

    Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe. We are...

  • Csr Acvs Jr

    hace 2 semanas

    San Pedro Garza García, México Johnson Controls A tiempo completo

    **Job Description**:**What will you do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP (different order types)- Incoming calls management- Send order confirmation...