Gerente de Lavandería

**Job Number** **Job Category** Housekeeping & Laundry**Location** The Westin Santa Fe Mexico City, Javier Barros Sierra 540, Mexico City, Distrito Federal, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Management**JOB SUMMARY**Responsible for hotel laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms and Food and Beverage/Culinary Department within existing time constraints. Maintains a safe and clean work environment. Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.**CANDIDATE PROFILE****Education and Experience**- High school diploma or GED; 2 years experience in the laundry, housekeeping, or related professional area.**CORE WORK ACTIVITIES****Managing Department Operations and Budgets**- Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.- Supervising and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.- Communicating the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.- Ensures consistent workflow to minimize peaks and valleys in production.- Brings issues to the attention of the department manager and Human Resources as necessary.- Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.- Supervises daily Laundry shift operations and ensures compliance with all policies, standards and procedures.- Ordering and managing necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs.- Orders cleaning supplies and uniforms within budget.- Understands the impact of department’s operations on the overall hotel financial goals and objectives and manages to achieve or exceed budgeted goals.- Participates in the management of department’s controllable expenses to achieve or exceed budgeted goals.- Works effectively with the Engineering department on Laundry equipment maintenance needs.- Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results.- Operates all department equipment as necessary and reports malfunctions.- Develops, maintains and uses effective back-up plans for breakdowns.- Evaluates and implements new techniques, supplies and equipment.**Leading Discipline Teams**- Ensuring and maintaining the productivity level of employees.- Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.- Encouraging and building mutual trust, respect, and cooperation among team members.- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.**Providing and Ensuring Exceptional Customer Service**- Providing services that are above and beyond for customer satisfaction and retention.- Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.- Sets a positive example for guest relations.- Empowers employees to provide excellent customer service.**Managing and Conducting Human Resources Activities**- Ensuring employee success and event success recognitions are taking place in all shifts.- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.- Recruiting, interviewing, selecting, hiring, and promoting employees in the organization.- Supervises staffing levels to ensure that operational needs and financial objectives are met.- Effectively schedules employees to business demands and tracks employee time and attendance.- Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.- Manages employee progressive discipline procedures.- Manages the employee performance appraisal process.- Ensures hotel policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.- Celebrates successes and publicly recognizes the contributions of team members; ensures employee recognition is taking place on all shifts.- Marriott I