Customer Success Manager

At Paystand, we're not just another fintech company—we're trailblazers in decentralized finance (DeFi), transforming how businesses manage their finances. With thriving hubs in Santa Cruz, San Francisco, Austin, Minneapolis, Mexico City, Hermosillo, and Guadalajara, we're leading a global revolution in financial systems. Recognized on the Inc. 5000 list for five consecutive years, we're among the fastest-growing companies reshaping the future of finance.**Our Expanding Ecosystem**: Paystand isn't just a company—it's a growing global network. With the strategic acquisitions of Teampay, a leader in spend management, and Yaydoo, a top AR and AP platform in Latin America, we're building an expansive ecosystem designed to revolutionize financial operations and fuel business growth worldwide.**Why Paystand?****What We Do**: By harnessing the power of blockchain technology, we digitize receivables, automate financial processes, reduce time-to-cash, lower transaction costs, and unlock new revenue streams for businesses.**Why We Do It**: We're driven by a mission to revolutionize digital payments and decentralize finance, creating a more open, inclusive, and transparent financial ecosystem, starting with B2B payments.**How We Do It**: As change-makers in the DeFi movement, we don't just follow trends—we set them. If you're passionate about shaping the future of fintech and eager to redefine what financial technology should look like, Paystand is the place where you can make a significant impact.**Join Us**: Be part of something bigger. Join Paystand and help us lead the financial revolution.**Role At A Glance**As a Customer Success Manager, you'll be the linchpin of client satisfaction and success. This role entails building strong, enduring client relationships, ensuring they gain maximum value from our products. You'll lead efforts in product adoption, achieve growth targets, and identify opportunities for account expansion. Collaborating seamlessly across teams, you'll become an expert in our offerings, providing vital support for client strategies.**Key Responsibilities**- Own the success and health of your assigned clients by developing strategies aimed to increase engagement and revenue while mitigating churn- Become a trusted advisor; develop consultative relationships with assigned territory of customers by delivering value, sharing best practices and acting as the voice of the customer internally- Drive product adoption and usage of the Paystand platform throughout the customer journey- Achieve quarterly expansion and upsell targets and renewal forecast- Identify upsell and cross sell opportunities through customer interactions, and develop a specific strategy to align with customer business objectives- Negotiate win-win outcomes for customer and Paystand- Collaborate with multidisciplinary teams to provide your accounts with a flawless experience regardless of their needs- Develop an exhaustive understanding of the Paystand Platform and how that ties into customer A/R strategies**Qualifications**- 2-4 years of prior experience in Customer Success, Sales or Account Management, preferably in a SaaS environment- Strong customer success skills and demonstrated ability to to work through difficult conversations, with the goal of preserving relationships- Growth mindset, proactive, and a bias for action- Excellent communication, listening, facilitation, and negotiation skills- Strong data analysis, organizational, and prioritization skills- Comfortable building decks and presenting to high-level executives- Demonstrated ability to learn and teach new skills quickly.- Thrives in a fast-paced environment and can adjust priorities on-the-fly- SFDC/Hubspot literacy and proficiency- Willing to Travel- Previous experience in a fast-paced customer-facing position, preferably technical customer support with a SaaS solution**Big Plus**:- Working knowledge of Netsuite, Sage, Magento, WooCommerce, and Xero- Experience working in finance or accounts receivable**Perks**:- Enjoy generous PTO and sick leave, because we believe in balance.- Fuel your days with free snacks and paid lunches in the office.- We've got your health covered with Major Medical Health Insurance.- Stay nourished with food vouchers and plan for your future with savings funds.- Unlock stock options and own a piece of our success- Work with the best tools and equipment, setting you up to thrive.- And the best part? Endless growth opportunities await you as we rapidly expandIf you're passionate about driving change in the FinTech landscape and being part of a company that is shaping the future of digital payments, we invite you to explore opportunities with Paystand.More than a resume, we prioritize a genuine commitment, impactful contributions, and the ability to thrive in our dynamic, collaborative environment. We are enthusiastic about providing you with opportunities to learn and grow within thi