Lead Customer Service Associate
hace 7 días
**JOB DESCRIPTION**Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Purchasing, Technical Support, Logistics, Manufacturing, Branch Managers, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will process and follow orders including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. You will act as a change agent and look for ways to improve Customer Care processes.Help ADI be the customer's top choice by supervising an effective Customer Service OrganizationBuild up your business acumen while learning to address customer needs.Drive efforts to solve complex problems for the customer.**JOB ACTIVTIES**- Order Processing.- Order Follow up.- Manage any type of order inquiry- Provide calls to customers, branches, and vendors.- Fulfilment of customer order reports.- Delivers highest quality of customer service to ADI customers, branches, and vendors.- Must be able to function in a team environment and be able to effectively communicate with other team members and Supervision.- Must be self-motivated and willing to cross-train and assist in other areas as required.**YOU MUST HAVE**- 1 year at minimum of experience Order Support- Effective and collaborative communication and writing skills- Strong customer service, organization, and multi-tasking abilities- Proficient in Excel, Word, Outlook and Salesforce- English advanced spoken and written- **Position located in Querétaro**Possible working hours for the position:- 6:00am a 3:30pm- 7:00am a 4:30pm- 8:00am a 5:30pm- 9:00am a 6:30pm- 10:00am a 7:30pm**WE VALUE**- Ability to learn quickly and think outside the box- An attention to detail- Excellent organization skills.- An ability to work as a team player.- A commitment to discovering ways to improve service- Positive can-do attitude**WHAT'S IN IT FOR YOU**:- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.- A collaborative and inclusive work environment where your contributions are valued.- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.- Access to cutting-edge tools, resources, and a supportive team to help you excel.- The chance to work with a global, innovative company shaping the future in its industryLI-CM1LI-Hybrid
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Lead Customer Service Associate
hace 1 semana
Querétaro, México ADI Global Distribution A tiempo completo**JOB DESCRIPTION** Coordinate with a team of customer service representatives to ensure all customer needs and expectations are met. You will oversee the response to inbound customer requests regarding order inquiry as to ship dates, problems, order changes, price lists, repairs, and RMA's. You will communicate with other departments such as Purchasing,...
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Customer Service Supervisor
hace 4 días
Querétaro, México Avery Dennison A tiempo completo**Company Description** About Avery Dennison****Job Description** Avery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer support,...
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Customer Service Supervisor
hace 4 días
Querétaro, Qro., México Avery Dennison A tiempo completo**Company Description** About Avery Dennison** **Job Description** Avery Dennison is seeking a Customer Servicer Supervisor to lead the Queretaro customer service team, reporting to the Customer Service Manager, North America. You will provide support and supervise the day-to-day activities of the customer service team, delivering excellent customer...
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Customer Service Manager
hace 1 semana
Santiago de Querétaro, México Mars A tiempo completoJoin to apply for the Customer Service Manager roleb>Mars Job Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding support for manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and...
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Customer Service Manager
hace 7 días
Santiago de Querétaro, México Mars A tiempo completoJoin to apply for the Customer Service Manager roleb>Mars Job Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding support for manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and...
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Sr Customer Service Associate
hace 7 días
Querétaro, México ADI Global Distribution A tiempo completo**JOB DUTIES**: - Respond to a mix of customer inquiries through different channels. - Identify and work with digital team to resolve website related problems. - Maintain accurate customer records and document all interaction in a CRM system - Guide customers on best practices for website management. - Collaborate with other teams such as sales and account...
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Customer Service Manager
hace 7 días
Santiago de Querétaro, México Mars Food US, LLC A tiempo completoOverviewAs a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and other departments to ensure daily plans are executed supporting key...
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Customer Service Manager
hace 7 días
Santiago de Querétaro, México Mars, Incorporated and its Affiliates A tiempo completoJob Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and other departments to ensure daily plans are executed...
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Customer Service Manager
hace 1 semana
Santiago de Querétaro, México Mars, Incorporated and its Affiliates A tiempo completoJob Description As a leader on the logistics team, this position requires leading, developing, communicating with, and managing teams of associates to ensure outstanding supporting manufacturing and shipping of goods. The position will work closely with other company leaders both in logistics and other departments to ensure daily plans are executed...
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Senior Customer Service Lead
hace 7 días
Santiago de Querétaro, México Freudenberg A tiempo completoA leading global manufacturing company located in Santiago de Querétaro is seeking a Customer Service Manager to lead the team, drive process improvements, and monitor performance indicators. Candidates should have a Bachelor's degree in a relevant field and specified years of industry-relevant experience. The role emphasizes clear communication and a...
