Customer Success Manager
hace 3 semanas
As a Customer Success Manager , you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model , you’ll deliver impactful customer experiences through both digital programs and personalized engagement . This is an entry-level role , ideal for someone early in their Customer Success career who is passionate about helping customers achieve measurable outcomes and grow their businesses through technology. How you'll add value: Guide SMB customers through the adoption and onboarding process, ensuring they understand how to use Restaurant365 to achieve their goals Conduct group training sessions, webinars, and virtual workshops to help customers quickly become proficient with the platform Meet directly with customers in 1:1 video conferences (Zoom or similar) to conduct account reviews, share utilization insights, and provide actionable recommendations to improve ROI and overall adoption of R365 Use customer data and engagement metrics to identify at-risk accounts or untapped opportunities for adoption improvement Partner with Customer Success Managers and internal teams (Support, Product, Marketing) to deliver consistent, high-quality customer experiences Manage multiple customer interactions efficiently through digital channels such as email, chat, and video Track and report on customer health and adoption metrics to measure success and identify opportunities for improvement Serve as a trusted advisor by providing best practices and guidance that align with customer needs and business outcomes Other duties as assigned What you'll need to be successful in this role: 2+ years of B2B customer-facing experience in Customer Success, Onboarding, Account Management, Professional Services or Training — ideally within a SaaS or technology company Excellent communication, presentation, and interpersonal skills with a strong customer-first mindset Confident conducting virtual meetings and presenting to customers 1:1 or in small groups Strong organizational skills and ability to manage a high volume of accounts in a fast-paced environment Experience using CRM and engagement tools such as Salesforce, Gainsight, HubSpot, or Intercom is a plus Professional fluency in English required (verbal and written) Based in Mexico #J-18808-Ljbffr
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Customer Success Manager
hace 3 semanas
Torreón, México Restaurant365 A tiempo completoAs a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement. This is an entry-level role, ideal for...
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Customer Success Manager
hace 3 semanas
Torreón, México Restaurant365 A tiempo completoAs a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform. Working within a scaled and pooled Customer Success model, you’ll deliver impactful customer experiences through both digital programs and personalized engagement. This is an entry-level role, ideal for...
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Customer Success Manager
hace 2 semanas
Torreón, México Restaurant365 A tiempo completoAs a Customer Success Manager, you will play a key role in helping our SMB customers successfully adopt and realize value from the Restaurant365 platform.Working within a scaled and pooled Customer Success model, you'll deliver impactful customer experiences through both digital programs and personalized engagement.This is an entry-level role, ideal for...
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Entry-Level Smb Customer Success Manager — Adoption Training
hace 2 semanas
Torreón, México Restaurant365 A tiempo completoA leading technology firm based in Mexico is seeking a Customer Success Manager to help SMB customers successfully adopt the Restaurant365 platform.This entry-level role focuses on delivering impactful customer experiences through onboarding, training, and personalized engagement.The ideal candidate has over 2 years of B2B customer-facing experience and...
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Entry-Level SMB Customer Success Manager — Adoption Training
hace 3 semanas
Torreón, México Restaurant365 A tiempo completoA leading technology firm based in Mexico is seeking a Customer Success Manager to help SMB customers successfully adopt the Restaurant365 platform. This entry-level role focuses on delivering impactful customer experiences through onboarding, training, and personalized engagement. The ideal candidate has over 2 years of B2B customer-facing experience and...
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Entry-Level SMB Customer Success Manager — Adoption Training
hace 3 semanas
Torreón, México Restaurant365 A tiempo completoA leading technology firm based in Mexico is seeking a Customer Success Manager to help SMB customers successfully adopt the Restaurant365 platform. This entry-level role focuses on delivering impactful customer experiences through onboarding, training, and personalized engagement. The ideal candidate has over 2 years of B2B customer-facing experience and...
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Customer Success
hace 2 semanas
Torreón, México Alkegen A tiempo completoA leading specialty materials company in Torreón, Coahuila, is hiring an Account Manager, Service to oversee customer orders and ensure high service levels.The ideal candidate should possess strong communication skills and a keen attention to detail, along with a minimum of 2-5 years of customer service experience.This role involves significant interaction...
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Platform Success-Sr Associate Partner
hace 4 semanas
Torreón, México FICO A tiempo completoOverview FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential! The Opportunity: “The Solution Success Manager (SSM) is responsible for bringing FICO’s best practices, innovations, and capabilities to a portfolio of...
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General Manager
hace 2 semanas
Torreón, México Essex Brownell A tiempo completoEssex Brownell is a global distributor of electrical and industrial products, including magnet wire, motors, drives, insulation, and repair equipment.With over 35 years of experience and distribution centers across the U.S., Mexico, and Canada, we support manufacturing operations through reliable supply chain solutions.As part of our continued growth, we are...
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General Manager, PerformanceGeneral Manager, Performance
hace 4 semanas
Torreón, México Essex Brownell A tiempo completoEssex Brownell is a global distributor of electrical and industrial products, including magnet wire, motors, drives, insulation, and repair equipment. With over 35 years of experience and distribution centers across the U.S., Mexico, and Canada, we support manufacturing operations through reliable supply chain solutions. As part of our continued growth, we...
