Senior Research Operations Program Manager

hace 2 semanas

nuevo progreso, México Zillow A tiempo completo

About the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within Zillow Experience Design (ZxD), a fast-paced, collaborative, and driven product design team. We’re a tight-knit, fun-loving, and upbeat group.
We build useful, usable, and innovative experiences for Zillow customers. These experiences live across web, mobile, and internal software platforms.
Our team cares deeply about solving problems for real people – customers, co-workers, and everyone else. We seek to make everything a little better than we found it.

About the role

The Senior Research Operations Program Manager will partner with the research team to help everyone on the team do the best work of their careers by helping to drive impact, scale, and efficiencies. You’ll work closely with research, design, content strategy, product management, marketing, engineering, and data science. You will spend the majority of your time executing on operational tasks, while supporting the evolution and growth of the Research Ops function at Zillow. Some key areas that this role will focus on:

  • Research planning: Define, implement, and iterate annual planning and prioritization and project tracking.

  • Capacity allocation: Evolve framework for coordination of resources across multiple projects and teams

  • Collaborative alignment: Partner with Product, Engineering, Marketing and Design Ops to increase alignment across teams, including timelines, tooling, and systems

  • Strategic influence: Find opportunities where research can impact business prioritization and strategy; develop programs to address these opportunities

  • Operational excellence: Support operationalizing the mission and principles of the Research & Insights team; project manage special initiatives and work groups

To be successful in this role, you’ll need a good balance of strategy and tactical execution, sharp communication skills and the ability to collaborate widely across the business.

  • Lead cross-team planning, ensuring a comprehensive view of all research conducted by four disciplines to inform business and product strategy and execution

  • Operationalize resource stewardship to ensure our research team is addressing Zillow’s highest priorities

  • Partner with research operations leadership to set team goals, roadmaps, and maximize team resources

  • Engage, partner, and collaborate with Research & Insights team members and leadership to proactively uncover opportunities to radically improve the effectiveness of our research team and processes

  • Create, socialize, and maintain repeatable processes for research (e.g. communications, templates, etc.)

  • Own systems for project documentation, status tracking and reporting to ensure stakeholders and team members are involved at the right times, understand project timelines, and follow through on their commitments

  • Move initiatives forward, find resources, raise concerns to appropriate owners early and resolve open issues that prevent progress

  • Hold the line when schedule or progress is in jeopardy while maintaining respectful relationships

  • Effectively prioritize competing needs by providing clear reasoning and proposing practical solutions

  • Build and maintain a trusted, cooperative relationship with cross-functional partners

  • Apply strategic tools, systems, and data to help the team analyze trends and deliver insights to define goals and improve processes

  • Own and facilitate meetings to drive progress against goals and objectives, and establish clear next steps and owners while resolving blocks that impede progress

  • Report out on the top-level achievements and impact of programs you manage

  • Define and keep up to date documentation of how we work and how to work with us

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company.

This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and, instead, work from a physical location of their choice which must be identified to the Company. Employees may live in any part of Mexico, but preferably in Mexico City, as we would encourage attendance for occasional in-office events.

In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.

Who you are

You are an experienced Research Operations program manager who enjoys creating cohesion amongst the team, developing trust with partners, and driving systemic collaboration improvements at scale. You are a great collaborator and communicator and understand that the path to exceptional customer experiences is through great partnerships with cross-functional teams.

  • 4+ years of experience in research operations or project/program management

  • 3+ years of experience in technology OR user experience research

  • Consistent track record of breaking down processes and identifying challenges to deliver business improvements

  • Ability to get into the details, manage multiple complex projects at once, and roll up your sleeves, and do hands on work.

  • Experience leading planning processes in a tech or research environment

  • Ability to identify process improvements and improve inefficiencies, experience in process improvement. Process mapping experience is a plus.

  • Experience working in or general understanding of agile product development.

  • Experience communicating with a variety of audiences ranging from product team members to directors/VPs

  • Proven track record of collaborating with cross-functional groups to produce results

  • Experience with operational routines and the management of internal-facing project teams

  • Strong time management, organization, and prioritization skills

  • A strong sense of ownership and drive

  • Experienced in anticipating and making trade-offs, balance the business need while building great customer experiences

  • Experience with Jira’s suite of tooling is a plus

Get to know us

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do is helping people move from dreaming to transacting — and no matter what job you're in, you will play a critical role in making this vision a reality. 


Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a  fundamental commitment to Equity and Belonging. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

  • Senior Research Operations Program Manager

    hace 5 días

    Nuevo Progreso, Tamaulipas, México Zillow A tiempo completo

    About the team The Research Operations team sits within a multidisciplinary team of researchers, Zillow Research & Insights (ZRI), which includes Customer and Partner Insights Strategists, UX Researchers, Behavioral Scientists, and Population Scientists. We all play a significant role within the greater product and marketing organizations. ZRI sits within...

  • Senior Regional Monitoring, Evaluation, and

    hace 6 días

    Nuevo Progreso, Tabasco, México Water Mission A tiempo completo

    Who is Water Mission?Water Mission is a rapidly growing Christian engineering nonprofit working to end the global water crisis by building safe water, sanitation, and hygiene solutions in developing nations and disaster areas. Guided by love, excellence, and integrity, we are driven to share clean, safe water and God's love with all. To date, we have served...

  • Senior Regional Monitoring, Evaluation, and

    hace 6 días

    Nuevo Progreso, Tabasco, México Water Mission A tiempo completo

    Who is Water Mission?Water Mission is a Christian engineering nonprofit that builds sustainable, safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 59 countries, sharing safe water and the message of God's love. Water Mission's global headquarters is...

  • General Manager, Operations

    hace 5 días

    Nuevo, México Minera Media Luna S.A de C.V A tiempo completo

    **The Company** Torex Gold Resources Inc. is an intermediate gold producer engaged in the exploration, development and operation of our wholly-owned Morelos Property, an area of 29,000-hectares in the highly prospective Guerrero Gold Belt located 180 kilometers southwest of Mexico City. The Company is based in Canada, with our Corporate Office located in...

  • Senior Research Consultant

    hace 3 semanas

    Nuevo León, México Haystack A tiempo completo

    Always dreamed of being the ‘go to person’ for the business questions of the biggest brands in the world? You have a passion for market research industry? SAY YES IF OUR OFFER DELIGHTS YOU We are investing as much in people as in innovations. We create an environment that offers opportunities to develop and where you feel part of a great, dynamic...

  • Senior Research Consultant

    hace 3 semanas

    Nuevo León, México Haystack A tiempo completo

    Always dreamed of being the ‘go to person’ for the business questions of the biggest brands in the world? You have a passion for market research industry? SAY YES IF OUR OFFER DELIGHTS YOU We are investing as much in people as in innovations. We create an environment that offers opportunities to develop and where you feel part of a great, dynamic...

  • Operations Manager

    hace 6 días

    Nuevo Laredo, Tamaulipas, México Transplace, Llc A tiempo completo

    Operations Manager - Afterhours (Brokerage)Job Category: Operations Management Requisition Number: MANAG011514 Apply now Posted : May 13, 2024 Full-Time Locations Showing 1 location Monterrey, TS 64640, MEX DescriptionWhat the candidate will do: Operations Management: Manage daily execution for all Mexico Brokerage operations in Afterhours.Meet and exceed...

  • Operations Manager

    hace 6 días

    Nuevo Laredo, Tamaulipas, México Transplace, LLC A tiempo completo

    Operations Manager - Afterhours (Brokerage) Job Category: Operations Management Requisition Number: MANAG011514 Apply now Posted : May 13, 2024 Full-Time Locations Showing 1 location Monterrey, TS 64640, MEX DescriptionWhat the candidate will do:Operations Management: Manage daily execution for all Mexico Brokerage operations in Afterhours.Meet and...

  • Program Manager

    hace 3 semanas

    Nuevo Laredo, México Caterpillar A tiempo completo

    **Career Area**: Strategy **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Senior Account Manager

    hace 4 semanas

    Nuevo León, México Incubeta A tiempo completo

    **We are looking for an experienced Account Manager to join our team in Voorburg** The Senior Account Manager supports the Benelux Account Director and his/her responsibilities include maintaining a deep knowledge of our business and offerings, developing and implementing strategic plans to grow accounts, managing and strengthening client relationships,...

  • Program Manager

    hace 2 semanas

    Nuevo Laredo, México Caterpillar A tiempo completo

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress...

  • Program Manager

    hace 6 días

    Nuevo Laredo, Tamaulipas, México Caterpillar A tiempo completo

    Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and...

  • Program Manager

    hace 6 días

    Nuevo Laredo, Tamaulipas, México Caterpillar Financial Services Corporation A tiempo completo

    Career Area:Strategy Job Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you'rejoining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don'tjust talk about...

  • Consumer Research Analyst

    hace 2 meses

    Nuevo León, México Arca Continental A tiempo completo

    **Mission**: The Consumer Research Analyst is responsible for conducting comprehensive sensory evaluations, in support of ACF&S brands to improve quality performance, which is currently one of our company’s key strategies to grow. Identify and articulate quality insights of Wise, Deep River, CCS and Si Senor portfolios while creating value for ACF&S...

  • Manager, Operations and Work Execution

    hace 3 semanas

    Nuevo León, México Omega 365 A tiempo completo

    NSB Omega is searching for a Manager, Operations and Work Execution for our LARGE Client in Muskrat Falls, NL. **JOB FUNCTION** - Responsible for the Client’s Transmission asset groups within the established Asset Management frame work, and the management of associated trades, and tools and equipment resources as required to execute the weekly, monthly...

  • Manager, Operations and Work Execution

    hace 3 semanas

    Nuevo León, México Omega 365 A tiempo completo

    NSB Omega is searching for a Manager, Operations and Work Execution for our LARGE Client in Muskrat Falls, NL. **JOB FUNCTION** - Responsible for the Client’s Transmission asset groups within the established Asset Management frame work, and the management of associated trades, and tools and equipment resources as required to execute the weekly, monthly...

  • Gerente de Programa, Iquitos, Peru

    hace 6 días

    Nuevo Progreso, Tabasco, México Water Mission A tiempo completo

    ¿Quién es Water Mission?Misiones del Agua o Water Mission en inglés, es una organización de ingeniería cristiana sin fines de lucro que diseña, construye e implementa soluciones de agua segura, saneamiento e higiene para personas en países en desarrollo y en zonas de desastre. Guiados por el amor, la excelencia y la integridad, estamos impulsados a...

  • 10 - Customer Program Manager 2

    hace 1 semana

    Nuevo León, México Celestica A tiempo completo

    Req ID: 121573 Remote Position: No Region: Americas Country: Mexico State/Province: Nuevo Leon City: Apadoca **General Overview**: **Functional Area**: OPS - Operations **Career Stream**: CPM - Customer Program Management **Role**: Manager 2 **SAP Short Name**: MG2 **Job Title**: Customer Program Manager 2 **Job Code**: MG2-OPS-CPM **Job Level**: Band...

  • Program Manager

    hace 6 días

    Nuevo Laredo, Tamaulipas, México Caterpillar Brazil A tiempo completo

    Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make...

  • Country Director, Honduras

    hace 6 días

    Nuevo Progreso, Tabasco, México Water Mission A tiempo completo

    Who is Water Mission?Water Mission is a Christian engineering nonprofit that builds safe water solutions for people in developing countries, refugee camps, and disaster areas. Since 2001, Water Mission has served more than 8 million people in 60 countries, sharing safe water and the message of God's love. Working at Water Mission is as much a calling as it...