Fulfillment Center Manager

Descripción y detalle de las actividadesThe Fulfillment Center Manager oversees all operations within the fulfillment center to ensure high levels of productivity, efficiency, and quality. This role requires a leader who can manage a dynamic work environment, maintain operational excellence, and align with company objectives while fostering a culture of safety, service, and continuous improvement.**Responsibilities**:1. Operational Leadership Ensure smooth daily operations within the fulfillment center, meeting SLAs and exceeding performance expectations. Oversee the implementation, tracking, and reporting of all key performance indicators (KPIs) related to fulfillment accuracy, efficiency, and customer satisfaction.2. Profit & Loss Management Manage the site's Profit and Loss (P&L) statement to ensure operational profitability across all accounts. Regularly review financial data, identify cost-saving opportunities, and implement initiatives to improve financial performance.3. Inventory Control Guarantee inventory accuracy through managing Inventory Record Accuracy (IRA) and Inventory Location Accuracy (ILA), implementing and monitoring cycle counts, audits, and system reconciliations.4. Talent Management Lead recruitment, onboarding, and training of fulfillment center employees to build a skilled and motivated workforce. Ensure that all team members receive ongoing training to comply with safety protocols and operational standards.5. Customer Experience Deliver a fanatical customer service experience to all clients by promoting proactive communication and quickly addressing issues or requests. Serve as the primary point of contact for client communication, resolving any issues related to service quality or SLA compliance.6. Safety and Compliance Enforce safety, and environmental standards in alignment with company policies and regulatory requirements. Conduct regular safety audits, address non-compliance, and ensure all staff adhere to safety protocols.Experiência y requisitos**Qualifications**:- Education: Bachelor’s degree in Engineering, Logistics, Operations Management, or a related field.- Experience: Minimum of 5 years in leading 3PL warehouse, fulfillment management, distribution centers, or manufacturing with a proven record in operations, team leadership, and budget oversight- Skills:- Deep understanding of P&L statements with the ability to analyze, interpret, and drive key metrics that impact profitability.- Strong analytical and financial acumen to manage budgets and operational costs.- Skilled in identifying cost-saving opportunities, managing budgets, and optimizing resource allocation to enhance cost-effectiveness without compromising quality.- Proficiency in using financial data to make informed, strategic decisions that align with both operational goals and financial targets.- Excellent leadership, communication, and interpersonal skills.- Proficiency in Warehouse Management Systems (WMS) and data analytics tools.- Ability to work with complex data to uncover trends, assess financial impacts, and implement solutions that support fiscal responsibility and efficiency.- Works closely with finance and other departments to ensure alignment on financial objectives, cost management, and profitability goals.- Strong focus on coaching, mentoring, and developing team members, fostering growth and promoting a culture of continuous improvement.- Skilled in identifying individual strengths and opportunities, providing constructive feedback, and creating development plans that align with both personal and organizational goals.- Lean/Six Sigma certification preferred.- Valid visa to travel to the US.- Procient in data analysis and using metrics to make decisions.- Fluent conversational level of English.Beneficios- Beneficios de acuerdo a la LFT- caja de ahorro- fondo de ahorro- seguro de gastos médicos**Número de vacantes** 1**Área** Logística/Transporte**Contrato** Permanente**Modalidad** Presencial**Turno** Diurno**Jornada** Tiempo Completo**Horario**- Turno Matutino**Estudios** Carrera con título profesional**Inglés**Hablado: Avanzado, Escrito: Avanzado**Disponibilidad p. viajar** No