Product Operations Lead

**About the Company**:At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.**About the right team member**:Mindbody is seeking a **Product Operations Lead** to drive operational excellence and scale across our Product, Design, and Engineering (PDE) teams. In this high-impact role, you'll shape the systems, processes, and rhythms that power our world-class product development engine. This is an individual contributor position with potential to build out a team.You will help build the connective tissue across PDE and other functions to optimize our go-to-market (GTM) execution and enable faster, higher-quality product outcomes. Your work will combine systems thinking, process design, iteration with stakeholders, and exceptional program execution. You'll also play a key role in evolving how we work by driving continuous improvement through feedback, experimentation, and adoption at scale.**About the role**:- Design and implement efficient, sustainable product development processes and tooling- Ensure PDE teams operate with clarity, alignment, and velocity by codifying workflows and enabling widespread adoption of best practices.- Manage and evolve critical cadences such as roadmap planning, OKR alignment, and product lifecycle milestones.- Identity repeatable, scalable opportunities to leverage AI to streamline operations- Own the continuous improvement agenda: gather feedback, identify friction points, test solutions, and drive adoption across PDE.- Measure and report on improvements in product development efficacy and team satisfaction.- Orchestrate key executive and cross-functional updates: including quarterly OKRs, roadmap reviews, and board-level insights.- Develop and maintain metrics reporting dashboards to inform product decisions, such as adoption, usage, retention, and NPS.**Skills & experience**:- 5+ years experience in Product Operations or Product Management at a SaaS company- Self-directed with bias for action and continuous improvement- Strategic mindset: can navigate ambiguity, create structure, and drive execution- Experience designing and implementing scalable operational systems and processes (bonus: track record of successfully leading complex, cross-functional initiatives from start to finish)- Strong data analysis capabilities using SQL, BI tools (Looker, Sigma), and product analytics platforms (Pendo, Mixpanel)- Proficiency with modern workplace tools like Notion and AI-powered productivity solutions- Excellent written and verbal communication skills with ability to influence stakeholders at all levels- Collaborative approach to problem-solving and process optimization**Have we piqued your curiosity?**:Sound like the role for you? We'd love to hear from you Even if you're not 100% sure about potential fit, we still encourage you to apply. We're looking for the right person, not the perfect series of checkboxes.Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.