Sr Gov Control Liaison Consumer Ops

The Operational Risk Grp Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.**Responsibilities**:- independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.- Governance and oversight may include (not limited to) technology operational risk, cyber risk for example.- Serves as an oversight function working with the In-Business OR and Independent Risk Teams- Drives - Operation Risk Anticipation, Mitigation and Loss Recovery (and respective Recovery Plans)- Ensures Operation Risk Policy implementation and exception approvals- Informs Operational Risk Council on Sub-Segment Level OR related matters- Attends In Business Risk Committees- Leads- oversees the annual Key Risk Indicator (KRI) reviews- Monitors KRCIs triggers and thresholds and the analysis by the Business- Liaises with Business ORM on breaches and action steps to correct breaches- Communicates and Escalates breaches in KRCIs at the Segment Level- Works on T-10 (deep dive - root cause analysis) with support of In-Business ORM and drive corrective actions- Exports best practices and common risk, controls and corrective actions through Framework Papers- Ensures that Citi wide KORs and KRCIs are communicated and understood by Businesses**Qualifications**:- 10+ years relevant experience- Significant experience in Operational Risk is a must. Other risk and control disciplines would be a plus - credit, and market.- Experience in Internal Audit or Financial Control would be desirable.- Expertise in the following would be beneficial: Fraud Awareness and Risk Management Operations and Systems (Information Security Standards, Vendor/Outsourcing Management and MCA Legal and Regulatory Compliance Management of a global operations and a complex environment that includes global teams.- Excellent communication skills - verbal & written**Education**:- Bachelor’s/University degree, Master’s degree preferred**Additional Responsibilities**:- Establishes and maintains a robust control environment and culture within the Citi businesses worldwide.- Identifies emerging operational risks in the context of the current economic, regulatory, and business environment and assure that measures are being taken to mitigate these risks.- Works with colleagues in other business units, such as Risk Management, Finance, Compliance, Risk Control, and the Businesses to assure appropriate management of Operational Risk processes.- Assists management in achieving and maintaining strategic objectives, promotes efficiency, reduces the risk of loss and helps ensure compliance with corporate policies, procedures, laws and regulatory requirements. Assists in assessing current status of all regulation related controls. Recommends control enhancements as needed- Assesses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.**Process, Risks and Control Management**- Leads quarterly and annual Managers Control Assessment (MCA) self-assessments and completion of all control related assessments on behalf of the business.- Verifies that new or modified products go through the appropriate governance routines and processes, and they are implemented with adequate controls, which can be monitored and reported.- Provides support when requested by global, regional, or local teams on Scenario Analysis (SA) process (defined at Business Segment Level) ensuring timely and accurate data submission.- Performs SA trigger monitoring.- Ensures that controls are in place, so Operational Risk Events are reported timely and- accurately into Loss Capture System (LCS).- Co-responsible, with the business process owners, of the Business-as-Usual activities related to the design, establishment and updating