Customer Service Representative
hace 4 semanas
PRIMARY JOB ACCOUNTABILITIES- The Customer Service Specialist is a key contributor to our Transportation Management division. In this role, you'll have the rewarding opportunity to support Fortune 500 clients' transportation and logistics needs.ESSENTIAL FUNCTIONS AND TASKS- Freight Covered Every Day (Exceed customer on-time pick-up and delivery expectations; proactive analysis to prevent service failures)- Customer Relationship (Consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.)- Carrier Relationship (Productive carrier relationship development, AP Discrepancy resolution, cover loads, handling and management of difficult situations, etc.)- Financial Procedures and Operating Metrics (Detention management, research/resolving invoice discrepancies, benchmark rate achievement, automation objectives, expedite decisions and cost, etc.)KNOWLEDGE AND EXPERTISE- Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)- Geographical Expertise (Geographical understanding of the continental US, Mexico and Canada. Understanding of mileage as it relates to the passage of time, including DOT & Speed governance, including Transit time difference based on mode) Working Knowledge and Utilization of the Transplace TMS- Knowledge of Microsoft Tools (Ability to leverage Excel and other MS programs, including Word, Outlook, Lync, etc.)- Knowledge of the Customer's Business (Knowledge and understanding of the customer product, ability to flowchart the customer's basic supply chain, speak the customer's language and understand the customer's key service measures, etc.)- Transplace Expertise (Understand and know the Mission, Values and Goals, organizational structure, company history, how we function internally, administration, best practices, processes, behavior, the complete Transplace order-to-cash, etc.)- Working Knowledge and Utilization of the TMSCOMPETENCIES- Planning and organization: use time efficiently. Prioritize and plan work activities. He anticipates situations in advance and prepares to face them. Integrate changes seamlessly.- Adaptability / Flexibility adapts to changes in the work environment to meet demands. Manage competitive demands. Accept criticism and comments. Manage difficult situations objectively and rationally.- Sense of Urgency: Possesses the attitude and determination to stay focused on results and deadlines until the task or project is completed.- Multi-Tasking: handle multiple tasks simultaneously. Prioritize and organize assignments to make efficient use of time with great attention to detail.SKILLS- Organized- Work under pressure- Priorization- Problem solving- Analytics- BilingualTRAVEL- Extensive travel is not required, however availability is requiredEXPERIENCE- 1 - 2 Years of Customer Service Experience- Bachelor’s degree may be substituted for work experience requirements- EDUCATION- 1 - 2 Years of Customer Service Experience- Bachelor’s degree may be substituted for work experience requirements
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Customer Service Representative
hace 6 días
Tlalnepantla, México HAYS A tiempo completoEmpresa de Manufactura esta en búsqueda de su siguiente Customer servicie Representative **Tu nueva compañía.** Empresa multinacional del sector de Manufactura ubicada en Tlalnepantla. **Ubicación** Tlalnepantla de baz | Posición híbrida **Tu nuevo rol** Como Customer servicie Representative (CSR) serás el contacto principal del cliente con la...
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Customer Service Representative
hace 2 semanas
Tlalnepantla, México Nexum A tiempo completo**Vacante para la empresa Nexum en Tlalnepantla de Baz, Estado de México**:** Vacante: Customer Service Representative****Ubicación**: Miguel Hidalgo, Ciudad de México**Prestaciones**: Superiores a las de Ley**Descripción del puesto**:Buscamos un profesional con enfoque en **servicio al cliente**, capaz de gestionar y dar seguimiento al ciclo completo de...
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Customer Service Representative
hace 2 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoAre you passionate about customer relations? Would you love to work for a global organization that is doing more good for people and planet?Joining science and creativity, we are an international collective of thinkers who partner with customers to bring scents, tastes, experiences, ingredients, and solutions for products the world craves.We are now seeking...
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Customer Service Representative
hace 3 semanas
Tlalnepantla, México International Flavors & Fragrances A tiempo completoJob SummaryThe role is responsible for the end-to-end Order To Cash process in order to ensure on-time order fulfilment in Business-to-Business support at country or regional level including sales order management of domestic, export and consignment, customer complaint coordination, operational problem solving, timely follow-up of order fulfilment with cross...
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Customer Service Specialist I
hace 7 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service Specialist I
hace 7 días
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Customer Service
hace 2 semanas
Tlalnepantla, México Johnson Controls A tiempo completo**What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** Order Processing - Order input in SAP (different order types) - Send order confirmation to customer (confirm delivery date...
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Customer Service Specialist I
hace 2 semanas
Tlalnepantla, México TE Connectivity A tiempo completoTE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may...
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Associate Representative
hace 3 semanas
Tlalnepantla, México Wesco Accu-Tech A tiempo completoInteracts with customers by phone or in person to provide information and to ensure best service possible.- Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.- Obtains and examines all relevant information to assess validity of complaints and to determine possible causes.- Receives and processes orders, provides...
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Customer Service Representative
hace 4 semanas
Tlalnepantla, México First Brands Group A tiempo completo**Requisitos**:- Excel avanzado- Disponibilidad de horario- Experiência mínima de un año en Customer Service- Manejo de paquetería Office- Conocimiento de Oracle- Conocimiento de almacen- Interés en el sector automotriz- Habilidad de negociaciónOfrecemos:- Horario de lunes a viernes- Fondo de ahorro- Vales de despensa- Comedor subsidiado- Seguro de...
