Collections Team Leader

**Job Details****Manage Operational performance 40%**- Lead a team of 8-10 collectors- Expertise in managing collections, dispute resolution and collections strategies- Responsible for daily oversight of team’s activities and performance- Responsible for employee one-on-one reviews and performance audits- Identify and propose process or performance improvements to create a best-in-class department collaborating with key OTC leaders across different functions or business units- Support OTC Manager in resolving escalation issues and facilitate communication between internal and external customers- Confidently determine when to lead by example versus delegate to deliver results- Comply with collections strategy and SOX accounting guidelines- Contribute to team members’ professional growth through training & development, mentoring/coaching, or performance improvement plans when necessary- Identify and assess complex problems for area of responsibility- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics- Alignment to strategic direction set by senior management when establishing near-term goals- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management- Ensuring the team completes collections requirements to meet daily and month-end deadlines- Support in Internal/External Audits- Lead through transitions and increase organizational performance driving and embedding many competing initiatives**People Management 35%**- Manage Collections Analysts- Build high performing team and foster an inclusive environment- Accountable for performance management, talent development and succession planning- Coordinate activities of team members engaged in processes and sub-processes to deliver- Monitor Productivity and Efficiency of teams on a periodic basis**Stakeholder Management 15%**- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity- Work closely with relevant stakeholders to drive the process strategy- Support queries related to collections disputes- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard- Close communication and partnership with Internal Audit teams as well as Group External Auditors- Responsible for business escalations and provide active resolutions**Drive Process Improvement Strategy 10%**- Drive the defined process initiatives**Education, Experience, Skills**- Bachelor’s/Master’s degree in Accounting, Finance or Business Administration.- Continuous improvement training (e.g., LEAN / Six Sigma) desirable- **7+ years of experience in finance operations work with deep expertise in Order To Cash Function**:- **Continuous Improvement mindset**:- Demonstrated ability to manage medium sized teams and adept at building resiliency within them- Possess a strong customer service acumen- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes- English verbal and written communication skills.- Experience working in a Shared Service Environment- **Managed up to 10 team members**:- Ability to work across diverse cultures and backgrounds**Core Competencies****Concept Strength**:- Identifies connections and interdependencies- Thinks creatively. Analyze complex situations and generate solutions**Agile & Resilient**:- Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits- Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks.**Change Management**:- Demonstrates openness to new approaches and ideas- Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes- Progresses productively under conditions of change and ambiguity**Process Mindset**:- Optimize and continuously improve financial processes and other businesses- Results are driven with a passion for continuous improvement- Can understand, develop, and adhere to processes, identification and implementation of simplification- Standardization and process improvement while looking for proactive optimization**Personality**:- International working experience- Very strong in Interpersonal skills, planning and organizing skills, service orientation,- Good communication, good in articulation, flexible and intellectual adaptability- Delivery & Results focused, Customer Focus and passion for excellence- Flexible with high level of integrity“Johnson Controls does not request pregnancy or HIV testing as a requirement for admission, permanence or promotion”