ENGINEERINGUK | Analyst, Clinical Research Systems
hace 6 horas
Location: Chennai
ICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.
At ICON, it's our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients' lives.
Our 'Own It' culture is driven by four key values that bring us together as individuals and set us apart as an organization: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organization that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That's our vision. We're driven by it. And we need talented people who share it. If you're as driven as we are, join us. You'll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you'll be helping shape an industry.
Duties:- Recognize, exemplify and adhere to Accellacare's values which centers around our commitment to People, Clients and Performance.
- As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs.
- First point of contact for all help desk incidents, configuration setup requests raised by internal and external system users.
- Interface with system users to identify requests/tickets and provide timely, high-quality support lead smaller quick win efforts and participate in projects that improve efficiency within the organization.
- Interface with IT/Vendor teams to evaluate, resolve and communicate system-related issues impacting users and escalate to management as applicable.
- Escalate application issues with a perceived high user impact to management.
- Capture user feedback on system applications and/or associated operational processes and provide input to management.
- Proactively review system data and identify training needs or system issues.
- Take part in and, where necessary, coordinate the development and review of application training material.
- Participate in system testing by execution of mock scenarios, tests, etc. Proactively engage system users in discussion of system issues and provide training, or facilitate the development of training materials, under the direction of management.
- Demonstrate increased understanding of the business' needs and priorities by working in conjunction with the application owner in troubleshooting issues, scheduling system changes, and coordinating between IT and the business to provide input related to requests for new system features/ functionality.
- Demonstrate increased proficiency with assigned applications by troubleshooting more complicated issues and providing related application support.
- Actively participate in meetings, trainings and/or mentoring junior personnel on standard day-to-day activities.
- Other duties as assigned.
- Should have Min. Bachelor's Degree in Life Science.
- Should have good communication & interpersonal skills.
- Should have experience in "source writing" and "EDC".
- Should be detail oriented, strong critical thinking, adaptable, innovative, positive attitude.
Our success depends on the quality of our people. That's why we've made it a priority to build a culture that rewards high performance and nurtures talent.
We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals - both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans - and related benefits such as life assurance - so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you'll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.
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