Customer Care Advocate
hace 4 semanas
Customer Care AdvocateScope of Role:The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. The Customer Care Advocate will resolve issues with limited authority and offer solutions within the Customer Care department guidelines and adherence to SOP’s.Major Responsibilities:- Dedication to 80-20 overserve strategies and continuous improvement- Collaborates with other teams to drive resolution/shipment on open order reports- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures- Responsible for building strong customer relationships and delivering customer-centric solutions- Support corporate initiatives designed to overserve our customers while providing an effortless customer experience- Responsible for daily planning and prioritizing of work to meet commitments aligned with organizational goals- Handles customer escalations with first contact resolution when possible, if not, escalating when necessary- Work with internal teams with a high sense of accountability and urgency- Works with internal partners (Credit, Planning, Shipping, etc ) to drive resolution on customer-impacting issues- Handles conflict situations effectively, with minimum assistance- Handles customer inquiries with product knowledge- Works collaboratively with Engineering team to increase up-selling opportunities and verification of complex customer requests including ability to interpret CAD drawings- Calls are recorded for training and quality purposes- Further tasks outlined on RACI &/or assigned by leadershipMinimum Qualification:- High School diploma required- Bachelors degree preferred- 2-3 years of professional Customer Care experience or equivalent work experience is required- Experience with business tools such as Salesforce, SharePoint, MS Teams, Windows Operating Systems required- Experience with Oracle &/or SAP (or other ERP systems) required- Experience navigating and utilizing corporate websites & eCommerce platforms required- Mechanical or technical aptitude & ability to read drawings desired- Team oriented with the ability to influence others- Ability to work in a highly dynamic team & fast-paced environment- Consistently demonstrates situational adaptability and resourcefulness- Excellent communication/interpersonal & organizational skills- Excellent ability to manage daily workloadAbout Regal Rexnord- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
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Customer Care Advocate
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoCustomer Care AdvocateScope of Role:The Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.The Customer Care Advocate will resolve issues with limited...
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Customer Care Advocate I
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoRole: Customer Care Advocate IPosition Summary:The Customer Care Advocate I serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries.This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness.CCA1 receives general product, systems,...
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Customer Care Advocate Ii
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Customer Care Advocate
hace 1 semana
Apodaca, México Regal Rexnord A tiempo completoThe Customer Care Advocate serves as the primary contact for requests for orders, quotes, product questions, as well as a myriad of other customer inquiries. This role ensures a seamless customer experience through expertise, ownership, accountability, and responsiveness. CCA1 receives general product, systems, and process training on all general MCS...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Customer Care Advocate
hace 1 semana
Apodaca, México Regal Rexnord A tiempo completoRegal Rexnord Corporation (RRX) is approximately a $5B publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoJob responsibilities:- Dedication to 80-20 overserve strategies- Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures.- Responsible for building strong customer relationships and delivering customer-centric solutions- Support corporate initiatives designed to overserve our customers...
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Customer Care Advocate I
hace 2 semanas
Apodaca, México Regal Rexnord A tiempo completoJob responsibilities: - Dedication to 80-20 overserve strategies - Handles internal & external customer inquiries quotes & orders, utilizing established standard operating policies & procedures. - Responsible for building strong customer relationships and delivering customer-centric solutions - Support corporate initiatives designed to overserve our...
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Supervisor, Customer Care
hace 3 semanas
Apodaca, México Regal Rexnord A tiempo completoRole: Customer Care SupervisorSCOPE OF ROLE:- The Customer Care Supervisor is responsible for supporting organizational effectiveness by providing leadership, coaching and development for the team and driving continuous improvement to deliver on a best-in-class customer experience.This leader will provide overall direction to their group around achieving...
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Customer Service
hace 2 semanas
Apodaca, México Parker Hannifin Corporation A tiempo completo**Position Summary** Works within a team-based approach to be the single point of contact to Chomerics’ entire customer base. Provides support for a variety of customer needs within multiple industrial markets. As a team, work to continually improve the speed and quality of our responses to drive the Customer Experience. Work closely with Sales Managers...
