Infrastructure Manager

**Job Title:** Infrastructure Manager**Location(s):** Mexico City**About Springer Nature**Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 180 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow. Visit group.springernature.com and follow @SpringerNature / @SpringerNature**About the Brand**Macmillan Education provides world-class content in the most relevant, engaging and flexible formats to support students, teachers and institutions in lifelong learning. Visit and follow @MacmillanEducation / @MacmillanELT.**About the Role:**The objective of this role is to plan, implement and supervise the physical and/or technological infrastructure of the organization, ensuring its proper functioning, security, availability and scalability so that can efficiently support the strategic objectives of the business, managing teams, budgets and suppliers to optimize resources and performance.**Role Responsibilities:****1. IT Operations & Infrastructure*** Manage day-to-day IT services, including network, servers, endpoints, cloud systems, and SaaS platforms.* Ensure 99.9%+ uptime, proactive monitoring, and adherence to SLAs across all systems.* Lead incident response, problem management, and root cause analysis for major outages or service disruptions.**2. Team & Vendor Management*** Directly manage a distributed team of IT support engineers, system admins, and vendors.* Conduct regular performance reviews, skills development, and workload planning.* Oversee key vendor contracts, SLAs, and renewals.**3. IT Governance, Risk & Compliance*** Implement and enforce cybersecurity standards, data privacy protocols, and audit controls (e.g., ISO 27001, GDPR, SOX).* Collaborate with InfoSec and Risk teams on audits and compliance initiatives.**4. Project Leadership*** Own delivery of key IT projects, including infrastructure upgrades, tool rollouts, and office expansions.* Work cross-functionally with Engineering, HR, and Finance for technology enablement initiatives.**5. Budgeting & Cost Optimization*** Prepare and manage annual IT budgets and forecasts.* Identify opportunities to optimize license usage, reduce OPEX, and improve ROI on tools and services.**6. Detail of day-to-day responsibilities:**SAP ProjectConnectivity: Warehouse Interface and Cloud ConnectivitySupport:* Win/Mac/Printers/Cell Phones/Meeting RoomsAdministration of Servers:* Operating Systems (Updates, Software Installation, Configuration, DC and Admin Users)* Backups (Databases, Folders, and OS Servers)* For ERP BAAN users, requests are submitted to IT first and then to the Systems area* User Deletions (BAAN and SAD)Payments to Suppliers* Vivaro, BBS Red, Convergia, Telmex, Telcel, Linux, RICOH* Payments to Support Systems Suppliers (EDICOM, SMB, AXOSNET, QLIK, Supernomina, NOTION, Concur, Fixed Assets, BENKIO)Contracts* Linux, RICOH, VIVARO, CONVERGIAAsset Renewal* Computers, Cell Phones, Printers, Screens, and AccessoriesTelecommunications AdministrationSupport and Maintenance of the VPN with the warehouseTechnical Support for ColombiaCommunication with the global group regarding software updates, policies, and any other guidelines.**Experience, Skills & Qualifications:***Essential** Bachelor in Computer Science, Information Systems, or related field.* 8–12 years of IT experience, with 5+ years in a managerial or lead role in enterprise environments.* Fluent in English - C1* Knowledge of: Windows/Mac/Linux environments Cloud platforms (AWS, Azure, GCP) Networking (LAN/WAN/VPN/SD-WAN) Enterprise tools (M365, Google Workspace, Jira, ServiceNow) Experience working across multiple time zones and global regions. Strong problem-solving, communication, and stakeholder management skills.*Desirable** Master’s degree in Computer Science, Information Systems, or related field.At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent.Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here:If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit#LI-KV2We are an ambitious and dynamic organisation, and home to some of the best-known names in research, educational and professional publishing.Working at the heart of a changing industry, we are always looking for great people who care about delivering quality to our customers and the communities we work alongside. In return, you will find that we open the doors to discovery for all our employees – offering opportunities to learn from some of the best in the business, with a culture that encourages curiosity and empowers people to find solutions and act on their instincts. Whether you are at the beginning of your career or are an experienced professional, we invite you to find out more about the roles we offer and explore our current vacancies.We are a global and progressive business, founded on a heritage of trusted and respected brands – including Springer, founded in 1842, Macmillan, founded in 1843 and Nature, first published in 1869.Nearly two centuries of progress and advancement in science and education have helped shape the business we are today. Research and learning continues to be the cornerstone of progress, and we will continue to open doors to discovery through trusted brands and innovative products and services. Springer Nature Group was created in May 2015 through the combination of Nature Publishing Group, Macmillan Education and Springer Science+Business Media. #J-18808-Ljbffr