Team Lead, Complaint Evaluation

hace 2 semanas

Guadalajara, México Insulet Corporation A tiempo completo

Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on itPosition Overview:The GPM Complaint Evaluation Team Lead is a hands-on technical leader performing complaint evaluation, coding and reportability determination. The role requires strong organization skills, attention to detail while working in cross functional teams to accomplish of departmental and company goals.**Responsibilities**:- Assist during FDA, ISO or other third party or internal audits.- Train others on the requirements of the Complaint Coordinating activities, including follow-up with the Customer Care Group.- Support review and investigation of medical device complaints- Provide work leadership/mentorship to team members, including but not limited to, training support on processes and procedures.- Performs complex tasks to ensure compliance with quality standards.- Track daily team metrics to ensure performance targets are achieved- Manages, facilitates, and participates in Continuous Improvement projects.- Assist in cross-functional special projects.- Performs other duties as assigned.- Education and Experience_Minimum Requirements:- Bachelor’s degree- 3-5 years Complaint evaluation/processing experience- Minimum of 1-2 years’ experience in data management, record keeping, and trouble shooting in the Medical Device field, or other transferable experience related to organization, technical aptitude and data management.- Proven leadership skills to engage, coach, mentor, and develop the team, inspire high quality and timely work.- Effective verbal communication and excellent technical writing skills.- Proven experience to organize, prioritize and follow through on multiple tasks with mínimal supervision.- Prior experience working in a regulated industry- Experience creating and analyzing charts and Pareto charts in MS Excel a plus.- Excels at generating and maintaining organized and accurate records.Preferred Skills and Competencies:- Willingness to pursue additional learning and build qualifications in a professional field, as required.- Effective verbal and technical writing skills. Ability to communicate at multiple levels of an organization.- Ability to organize and judge priorities.- Able to make decisions quickly using information at hand and evaluate the need to obtain clarification and direction when necessary.Physical Requirements (if applicable):- This position is a desk job and requires sitting for extended periods of time.

  • Complaint Evaluation Associate I

    hace 1 semana

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. - We...

  • Complaint Evaluation Associate I

    hace 1 semana

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • Team Lead Cyber Security

    hace 4 semanas

    Guadalajara, México Continental A tiempo completo

    In Continental Engineering Services (CES) as Team Lead Sr. you will be an integral member of a global and diverse management team in the pursuit of creating and supporting product development for the next generation of vehicles.We are looking for energetic person who finds excitement and satisfaction in other people’s accomplishments. Your role will be to...

  • Team Lead Cyber Security

    hace 4 semanas

    Guadalajara, México Continental AG A tiempo completo

    TasksIn Continental Engineering Services (CES) as Team Lead Sr. you will be an integral member of a global and diverse management team in the pursuit of creating and supporting product development for the next generation of vehicles.We are looking for energetic person who finds excitement and satisfaction in other people’s accomplishments. Your role will...

  • Sales Team Lead

    hace 2 semanas

    Guadalajara, México Helpware A tiempo completo

    **About Us** It's simple, we prosper by putting people ahead of profits. Point blank. We created Helpware because we saw a need to change the way business is done in our world of outsourcing. We believe employee satisfaction doesn't need to be compromised in order to deliver the best quality to our clients. In fact, we discovered that enhancing our employee...

  • Software Team Lead

    hace 1 semana

    Guadalajara, México Continental A tiempo completo

    Your tasks As a member of our AN leadership team, the Software Team Lead is a key element in developing the organization through our most important asset, our employees. As a Software Team Lead, responsibilities include: - Single point of contact that owns all discipline topics for an assigned project - Actively contributes to project reviews (e.g....

  • Carrier Tracking Team Lead

    hace 5 días

    Guadalajara, México Arrive Logistics A tiempo completo

    **Who We Are****Who We Want**As the Carrier Tracking Team Lead, you will use your passion and experience to help deliver premier service in our Mexico office. As we grow, we continue to need individuals who can flourish in leading our tracking teams. You will connect with people from all over Arrive and lead tracking operations for our carrier support...

  • Engineering Team Lead

    hace 5 días

    Guadalajara, México Travelport A tiempo completo

    **Technical Engineering Team Lead **| Travelport | Guadalajara, Mexico**Travelport is a place of opportunity. It’s our incredible team that makes our company great - our people drive our winning culture.****What’s Travelport?**Travelport is a worldwide travel retail platform that provides easy ways for businesses like airlines, hotels, and car rental...

  • Jr. Back Office Complaints Analyst

    hace 2 semanas

    Guadalajara, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.- We are...

  • Team Lead

    hace 3 semanas

    Guadalajara, México Wipro Limited A tiempo completo

    Overview:**_Role Purpose_**- The purpose of this role is to serve as a support, escalationpoint for the agents in solving issues presented to the Account ServiceDesk_**_Do_**- **To support the service desk agents in prompt delivery &customer service**- _ Advise and collaborate with the agents on current issues andworks toward the resolution of tickets_- _...