Iam Operations Analyst

**What will you contribute?****Responsibilities & Deliverables**:- Monitors, runs, and supports operations for the IAM program, ensuring appropriate provisioning and de-provisioning of access across various authentication and governance platforms, including SailPoint and DUO MFA, and indirectly, CyberArk and LastPass.- Troubleshoots routine problems such as: issues with Source connectivity, Aggregation, and password changes- Ensures that terminated users’ access is removed according to corporate access management standards- Gathers and normalizes data for quarterly access review procedures to ensure that user access is reviewed and approved by management- Participates in audit support activities for both internal and external audits- Routinely provides after-hours on-call support for critical systems and emergency response- Identifies, escalates, and resolves potential access control and system risk issues- Identifies opportunities to reduce problems, increase efficiency, and optimize support through process changes- Creates runbook Documentation on the use of IAM tools for L1 Helpdesk.- Manages documentation of IAM Standard Operating Procedures and service deliverables- Performs other related duties as assigned in accordance with qualifications**QUALIFICATIONS REQUIRED****KNOWLEDGE / SKILLS**- IAM and general Information Security best practices- Extensive knowledge of IGA solutions, specifically SailPoint IdentityNow (e.g.: writing search queries, using Postman to query the API, provisioning access, monitoring and addressing Source Health, managing accounts by automated and manual means - aggregation, correlation, and toggling status)- Knowledge of LDAP/Active Directory, and relevant IT architecture- Familiarity with: PKI architecture, SSL/TLS, MFA, and oAuth Principles- Knowledge of bash commands and/or Powershell a plus- Microsoft Office knowledge (especially Excel) a plus- Capable of working cooperatively with leadership, other teams, teammates, and non-technical end-users in a challenging, dynamic, and global environment- Ability to recognize actions that endanger the security posture or operational efficiency of the organization.- Ability to successfully handle multiple priorities simultaneously- Strong sense of urgency and commitment to meeting SLAs- Excellent written and verbal communication skills**EXPERIENCE**- A minimum of 2 years of experience performing IGA functions using an IGA platform within a company- A minimum of 1 year of experience supporting and administering SailPoint IdentityNow- Experience managing DUO or another MFA solution a plus- Experience with password manager technologies (e.g., LastPass) and remote session governance (e.g., CyberArk) a plus- Experience in meeting goals in a fast-paced environment that can require reprioritizing and balancing needs**EDUCATION**/ **CERTIFICATIONS**- Bachelor's degree from an accredited college or university, or equivalent experience. A degree in Computer Science, Computer/Data Systems Management or a related field or discipline is preferred.**BENEFITS**- Major medical Insurance- Life Insurance- Food vouchers- Savings fund (after your first year at Finastra)- Retirement plan (after your first year at Finastra)- Annual Bonus- Christmas bonus of 25 days- 23 vacation daysTipo de puesto: Tiempo completoSueldo: $60,000.00 - $73,000.00 al mesTipo de jornada:- Lunes a viernesLugar de trabajo: remoto híbrido en 45116, Puerta Aqua, Jal.